Employer Manufacturing Commercial Vehicles - MCV
Job Title IT Helpdesk Engineer
Vacancy Deadline(mm/dd/yy) 5/31/2017
Languages Fluent In English
Languages Arabic, Good
Country Egypt
City Sharqia
Job Category Call Center, Computer Engineering, Information Technology
Job Type Full Time
Job Level Any
Description Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Act as first line support for end users & apply IT standards. Install, modify, and repair computer hardware and software. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. Utilize and maintain the helpdesk tracking software. Manage PC setup and deployment for new employees using standard hardware, images and software. Customer service orientation. Document internal procedures.
Qualifications Bachelor of Engineering or Computer Science. knowledge of operations of relevant software, hardware and other equipment. related experience and training in troubleshooting and providing help desk support. Excellent communication skills. Good understanding of OSI model, TCP / IP protocol. Strong networking knowledge - IP ,DNS ,IP routing ,etc. Windows XP / Vista / Windows 7 / Windows 8 , Windows Server 2003,Windows server 2008 R2. Linux Knowledge is a plus.
Gender Any
Car owner Any
Education major Engineering
Experience 3 - 5 Years.
Other Skills Good Communication Skills
Salary (L.E.) Negotiable
Job Contact Email rafik.zitton@mcv-eg.com
