Employer Fawry for Banking and Payment Technology Services
Job Title Customer Service Team Leader
Vacancy Deadline(mm/dd/yy) 6/29/2017
Languages Very good spoken & written English language
Languages English, Very Good
Arabic, Excellent
Country Egypt
City Giza
Job Category Retail
Job Type Full Time
Job Level Senior
Description Achieve the teams assigned strategic targets. Motivate staff members to up-sell and cross-sell company products & services. Increase the revenue in addition to margins. Develop team members performance throw company standards. Ensure appropriate service is constantly given to all customers. Effective customers complaints handling and decrease them month over month. Improve store visit report result. Ensure proper internal and interdepartmental communication. Handling variance reports and taking corrective and preventive actions. Handling the cash end of day processes and delivering. Adherence to all cash operation policies & procedures. Financial disputes process Manage and develop teams performance. Update stores communication messages. Provide support, guidance and solutions to the team. Consistent feedback in all directions. Setting a development plan for each staff member. Recognize the teams efforts. Performing monthly staff observation. Ensure effective daily briefing. ( If Needed ) Performing coaching sessions. Performing monthly one on one to team members. Ensure that company culture are properly communicated & put in action. Ensure proper handling of opening and closing procedures. Ensure efficient and smooth day to day operations. Ensure the teams adherence to companys policies and procedures. Ensure accurate and updated filing system. Proper teams scheduling. Communicate daily reports and correspondences to managers. Cost efficiency and effectiveness implementation. Delivery of all the assigned tasks on time. Maintain stores look and feel (maintenance, cleanliness, displays, etc)
Qualifications 3 years of experience in retail. Excellent computer skills. Reporting & presentation skills. Problem solving skills. Time management. Excellent leadership, Negotiation and communication skills. Sales and customers focused. Results oriented, self-disciplined and organized.
Gender Any
Car owner Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Email maggie.elnaggar@fawry.com -
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