Vacancy Call Center Assistant
Salary LE 3,856
Location Cairo, Egypt
Start Date October 2017
فرصة عمل فى المجلس الثقافي البريطاني بالقاهرة فى مجال خدمة العملاء
بإمكان حديثي التخرج التقديم, حتى عام من الخبرة فى اي مجال متعلق بخدمة العملاء
يحصل المتقدم على مرتب شهري 3856 جنيهاً
من المتوقع بداية مهام الوظيفة خلال شهر أكتوبر, يسير العقد لمدة عام قابل للتجديد
التقديم عبر الموقع الرسمي الخاص بالمجلس الثقافي البريطاني من خلال اللينك اسفل وصف الوظيفة
يتوجب على المتقدم التسجيل اولا على الموقع الخاص بالمجلس الثقافي البريطاني لكي يتمكن من التقديم على الوظيفة المعلن عنها
برجاء التطلع على الملف التالي للتعرف على المزيد من المعلومات بخصوص الوظيفة قبل البدء فى اجراءات التقديم
Description
To answer all incoming calls through our call centre to corporate customer care standards
To answer all basic enquiries (according to definition provided) to satisfaction of customer
To respond to telephone enquiries that need following up within 12 hours unless research is required and the enquiry cannot be answered immediately.
To acknowledge and state when answer will be provided if enquiry cannot be answered within standard period.
Reports and call logs need to be maintained and updated on daily basis
To approach customers proactively and offer help with finding information and using resources
To deal with ‘first level’ customer complaints and suggestions to agreed standards
To ensure customers are served to agreed standards
To maintain close working relationship through briefings with teams about current and up-coming events and activities and the ways that they can be supported (e.g. provision of promotional flyers and/or posters detailing an education exhibition)
To handle customers enquiries regarding services, products and materials are answered to agreed standards in an efficient, informed manner
Process caller requirements in accordance with British Council’s approved operating procedures for Service Inquiry, Customer Support, Complaints, and related issues. This would include comprehensive data collection on caller details, service information delivery and query response.
Requirements
University Degree or equivalent
Fresh Graduates are welcomed
Able to use a computer
Fluent Arabic CEFR Level C
English B2
