Job Title Enterprise Technical Support
Vacancy Deadline(mm/dd/yy) 9/30/2017
Languages Very good English language comprehension skills.
Languages Arabic, Excellent
English, Very Good
Country Egypt
City Cairo
Job Category Internet, Engineering
Job Type Full Time
Job Level Junior
Description - Monitor Network Core, Distribution, and Access Layers and act proactively to minimize response time. - Record/Update Trouble Tickets for customer complaints/inquires. - Trouble shoots customer problems in forms of phone calls, online communication, and technical-visits. - Follow up on pending cases with internal and external relationships to minimize restore time. - Update customers with the status of their open trouble tickets till closed. - Prepare/Send regular reports.
Qualifications Computer Science or Computer/networking engineering relevant college degree. Acquired or self studied CCNA or MCSE.
Gender Any
Car owner Any
Education major Communication & Electronics
Experience 1 - 2 Years.
Other Skills - Fair knowledge of trouble shooting LANs and WANs related problems. - Networking hands on experience is a plus. - Excellent communication & customer service oriented skills. - Very good English language comprehension skills. - Fast learner, Team player, self starter, ability to work under pressure, presentable and flexible to work in shifts.
Salary (L.E.) Negotiable
Comments CCNA is a must and flexible to work in shifts. Please send your updated CV and write in the subject ETS1, otherwise, your CV will be automatically ignored.
Job Contact Email hr@noor.net
