Job Title After sales & Warranty Administrator
Vacancy Deadline(mm/dd/yy) 11/15/2017
Languages Arabic, Excellent
English, Excellent
Country Egypt
City Giza
Job Category Administration, Customer Service, Service
Job Type Full Time
Job Level Senior
Description Respond to customers inquires in terms of warranty, complaints, after sales requests"�.etc.
-Educate customers regarding warranty services - Verify claims under warranty
-Ensure warranty and service issues are resolved both promptly & thoroughly
- Make courtesy calls to customers following the service center visit, and after receiving the satisfaction sheet from the service center
-Ensure after sales calls are recorded
-Settle the collected money with finance dep.
- Compile reports on daily, weekly, and monthly basis, for complaints status
- Assist and participate in conducting telephone surveys and telemarketing activities.
-Execute some follow-up tasks as required.
-Update CRM - Schedule jobs for technician and plumber.
-Validate Service centre invoices.
-Shipping spare parts and goods to service centers
-Handle data entry on ticketing system adding, closing and reopening job tickets.
- Communicating with the call centre
- Settling money collected with Finance
-Communicating with the service centres if needed
Qualifications Problem solving Customer oriented Team player Planning & Organising skills
Gender Any
Car owner no
Experience 4 - 5 Years.
Other Skills MS office CRM SAP/ERP system
Salary (L.E.) 6000 - 8000 EGP
Job Contact Email ks-cv.eg@franke.com
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