Employer Afia International Company - Savola Group
Job Title Applications Specialist
Vacancy Deadline(mm/dd/yy) 11/13/2017
Languages English, Very Good
Arabic, Very Good
Country Egypt
City Cairo
Job Category Information Technology, Data Entry
Job Type Full Time
Job Level Junior
Description Provide operation support for IT applications
-Report, respond and resolve issues , customer requests and problems..
-Diagnosing and resolving problems in response to customer reported incidents whenever possible.
-Maintaining problem tracking and resolution databases.
-Applying customer support policies, procedures, and standards.
-Assure users have the right access to the authorized applications/modules in regular basis.
-Assure the right versions of modules/reports are used.
-Report any miss-using for responsibilities or user access to applications.
-Perform primarily training to all employees as requested from IT management or user manager/s.
-Report periodic summary data processing for all users, modules, applications..
-Test and debug programs according to detailed requirements.
-Preparing business cases for the application of IT solutions;
-Working with customers to test applications;
-Meet with customers to collect information about business requirements
-Document customer business rules;
-Install, configure, upgrade, and troubleshoot software components
-Evaluating new applications software technologies;
-Researching, evaluating, and providing feedback on problematic trends and patterns in customer support Requirements;
-Providing user/customer training;
-Update manuals, instructions, and operating procedures;
-Participate in the planning and delivery of a full range of customer support services to the organization;
Qualifications Academic and professional qualifications: - Bachelors degree Experience: - 1-2 years IT Applications experience in Supporting sales cycle” - Customer Oriented preferred to deal with sales team. - Good experience in MS SQL data base (2008.,2010,2012 ) - Good experience in MS visual studio . net - Supporting Sales Buzz application is preferred ” at least one year”. - Knowledge of Oracle database is a plus. - Knowledge of Oracle ERP is a plus.
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Email HRAfia@savola.com -
