Account Support Manager (ASM) For NCR Egypt

Employer NCR Egypt
Job Title Account Support Manager (ASM)
Vacancy Deadline(mm/dd/yy) 12/31/2017
Languages English
 Languages English, Excellent
Country Egypt 
City Cairo
Job Category Electrical Engineering, Engineering
Job Type Full Time
Job Level Junior
Description Responsible for developing and maintaining a strong relationship with their designated customer(s). S/he is the technical reference for customers in planning service improvements. Acts as the technical reference for customers .Manages the actual service level compared with SLA targets. Retains customer contract renewals.
 � Reference for the customer and for the support team assigned.
 � Communicates with customer on an ongoing basis on all aspects of service support.
 � Understands the Customers key performance indicators and IT objectives in support of their business objectives.
 � Conducts Operational Reviews and Presentation on a monthly basis.
 � Leads and owns the resolution of all technical escalations.

Qualifications Bachelors or associates degree in Engineering relevant from reputable University in Electrical, Mechanical. Demonstrates an in-depth understanding of operational policies, processes and methodologies applicable to project management. Speaks with authority to most layers of depth related to Operational methods.
Gender Any
Car owner Any
Education major Engineering
Experience 1 - 2
 Years.
Salary (L.E.) 6000 - 8000 EGP
Comments Job Code ASM # 3

Job Contact Email employee20172018@gmail.com