Employer Manufacturing Commercial Vehicles - MCV
Job Title IT Helpdisk Engineer
Vacancy Deadline(mm/dd/yy) 2/25/2018
Languages Fluent In English
Languages Arabic, Good
Country Egypt
City Zagazig
Job Category IT Manager
Job Type Full Time
Job Level Any
Description - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Act as first line support for end users & apply IT standards. - Install, modify, and repair computer hardware and software. - Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. - Utilize and maintain the helpdesk tracking software. - Manage PC setup and deployment for new employees using standard hardware, images and software. - Customer service orientation. - Document internal procedures.
Qualifications - Bachelor of Engineering or Computer Science. - knowledge of operations of relevant software, hardware and other equipment. - related experience and training in troubleshooting and providing help desk support. - Excellent communication skills. - Good understanding of OSI model, TCP / IP protocol. - Strong networking knowledge - IP ,DNS ,IP routing ,etc. - Windows XP / Vista / Windows 7 / Windows 8 , Windows Server 2003,Windows server 2008 R2. - Linux Knowledge is a plus.
Gender Any
Car owner Any
Education major Engineering
Experience 3 - 5 Years.
Other Skills Good Communication Skills
Salary (L.E.) Negotiable
Job Contact Email rafik.zitton@mcv-eg.com
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