Employer MONGINIS Bakery
Job Title Help Desk Technician
Vacancy Deadline(mm/dd/yy) 8/31/2018
Languages English, Very Good
Arabic, Excellent
Country Egypt
City Giza
Job Category Computer Engineering, Computer Education, Information Technology
Job Type Full Time
Job Level Junior
Description - Respond to requests for technical assistance in person, via phone, electronically
- Diagnose and resolve technical hardware and software issues
- research questions using available information resources
- advise user on appropriate action
- follow standard help desk procedures
- log all help desk interactions
- administer help desk software
- redirect problems to appropriate resource
- identify and escalate situations requiring urgent attention
- track and route problems and requests and document resolutions
- prepare activity reports
- Stay current with system information, changes and updates.
- IT warehouse items control
- attendance machines admin
Qualifications Proven experience as a help desk technician or other customer support role for more 1 year Working knowledge and understanding of computer systems (SW, HW), Network Equipment, Printers and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills. Customer-oriented and cool-tempered. BSc/BA in IT, Computer Science or relevant field Related trainings: A+, CCNA, MCSA is must (Certificate preferred)
Gender Any
Car owner Any
Education major Computer Engineering
Experience 1 - 2 Years.
Other Skills Key Competencies Oral and written communication skills Learning skills Customer service orientation Problem analysis Problem solving Organized and Attention to detail Work under pressure
Salary (L.E.) Negotiable
How To Apply
Job Contact Email Plz send your updated resumes with a recent photo to hr@monginisbakery.com , m.abdelsalam@monginisbakery.com mention the job titlein the subject -
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