Employer Lokma Group
Job Title IT Technical Support
Vacancy Deadline(mm/dd/yy) 8/17/2018
Languages English, Very Good
Country Egypt
City Cairo
Job Category Computer Engineering, Information Technology, Communication Engineering
Job Type Full Time
Job Level Junior
Description - Respond to technical support requests in person, via phone, or by email
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Advise user on appropriate action
- Follow standard help desk procedures
- Identify and escalate situations requiring urgent attention
- Implement Change, Add, Replace and Upgrade IT activities as planned
- Log all help desk interactions
- Prepare activity reports
- Track, route problems and requests and document resolutions
- Administer help desk software
- Keep a current and accurate log and track of all IT assets
Qualifications ERP exposure and Microsoft Dynamics Knowledge is a plus. CCNA - MCSA
Gender Any
Car owner Any
Education major Computer Science
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
How To Apply
Job Contact Email Careers.lokmagroup@gmail.com
