Job Title Customer Service Representative
Vacancy Deadline(mm/dd/yy) 5/2/2019
Languages Arabic, Excellent
English, Excellent
Country Egypt
City Cairo
Job Category Sales, Marketing, Call Center
Job Type Full Time
Job Level Junior
Description - Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Qualifications - High school diploma, general education degree or equivalent. - Ability to stay calm when customers are stressed or upset. - Comfortable using computers. - Strong phone contact handling skills and active listening
Gender Any
Car owner Any
Experience 0 - New Graduate Years.
Salary (L.E.) 2000 - 4000 EGP
Job Contact Email Regionalhr.global@gmail.com
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