Employer American Chamber of Commerce in Egypt
Job Title Customer Relations Coordinator
Vacancy Deadline(mm/dd/yy) 5/31/2019
Languages English, Excellent
Country Egypt
City Cairo
Job Category Customer Service, Marketing, Administration
Job Type Full Time
Job Level Junior
Description Customer Relations:
- Maintain good relations with course attendees and record their info in the database
- Keep up communication with past attendees to promote programs and services
- Engage with participants to identify areas of concern and handle them
- Review program evaluations and report any concerns daily to supervisor on daily basis
- Handle attendees complaints and report them on daily basis to supervisor
Programs Sales:
- Study and understand all programs and have an extensive product knowledge to be able to promote CDC programs
- Respond quickly and effectively to customer inquiries that are received by phones, mail or in person
- Make sales calls to potential clients as needed to achieve CDC business plan
Operations:
- Timely performing courses administration tasks including distribution of handouts, class evaluation, attendance and photography
- Complete call logs and reports
- Input participants information into database
- Preparation of evaluation analysis reports
- Assist the instructors during the sessions i.e.: course game plan, rooms setup, catering, etc.
- Report any maintenance work needed promptly to supervisor
- Sending admin file to logistics department within 48 hours of course end
Reports:
- Produce weekly, monthly, and annually reports on all activities vs. the business plan
Qualifications · Bachelors Degree · Excellent Communication skills (oral & written English) · 0-3 Years of Experience · Presentable
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Comments Please send a recent professional photo along with your resume
Job Contact Email jobs@amcham.org.eg
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