Service Engineer Printing For YOUSSEF Allam GROUP

Youssef Allam is seeking to hire "Service Engineer -Printing" with the following requirements:
-Provide first & second level of support to his customers within the SLA of customers calls
by troubleshooting onsite or remotely Samsung&Ricoh photocopiers performance issues,any problems and replace any defective parts in the customer products
-Reporting the tasks and calls to direct manager
-Do preventive maintenance PM for the contracts(Hardware and/or Software)
-Open case with supplier response center for products problems in contracts and warranty and follow up
-Check pre -installation requirements &site preparations for new H/W installation.
-Dealing with the time&material calls as per the priorities of the work permits.
-Issuing customer quotations for spare parts and working hours
-Improve and increase the qualification and job skills by continuously attending technical courses ,studying the needed manuals .
-Issue and release H/W spare parts and order new spare parts in case of unavailability in the stock and follow up receiving of the ordered spare parts.
If interested,send your CV with a recent photo to : samia.hegazi@yallam.com and write in job title:
Service Engineer-printing -code 02
any CV with out code will be discarded