Announcement Number:
CAIRO-2020-045
Hiring Agency:
Embassy Cairo
Position Title:
Information Management Assistant- IT Help Desk
Open Period:
09/16/2020 - 09/30/2020
Format MM/DD/YYYY
Vacancy Time Zone:
GMT+2
Series/Grade:
LE - 1805 7
Salary:
EGP £203,257 - EGP £203,257
Work Schedule:
Full-time - 40 hrs. per week
Promotion Potential:
LE-7
Duty Location(s):
1 Vacancy in
Cairo, EG
Telework Eligible:
No
For More Info:
HR Section
02-2797-3300
cairojobs@state.gov
Overview
Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
• For USEFM - FS is FP7.
Actual FS salary determined by Washington D.C.
• All Interested Applicants / All Sources
Security Clearance Required:
Public Trust - Background Investigation
Appointment Type
Permanent
Appointment Type Details:
Ten year Personal Services Agreement (PSA) with the option to renew. Subject to successful completion of probationary period (three months).
Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
Summary:
• The U.S. Mission in Cairo/Egypt is seeking eligible and qualified applicants for the position of Information Management Assistant (IT Help Desk) in the Information Resources Management. The work schedule for this position is Full Time - 40 hours per week.
• Start date: Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Supervisory Position:
No
Relocation Expenses Reimbursed:
No
Travel Required:
Occasional Travel
based on business needs
Duties
Basic Function of the Position
The incumbent performs day-to-day Help Desk operations, which includes network administration and systems operations to ensures optimal use of new and existing information technology resources through local area networks. The incumbent must respond to emails, telephone inquiries, and office walk-ins. The position is responsible for documenting reported problems/incidents, tier-one IT problem solving and assigning the trouble tickets to the correct tier-two resolution team as warranted. The position requires a high degree of technical ability and excellent interpersonal skills. The incumbent coordinates with service providers and prioritizes workflow to ensure tasks are completed in a timely and efficient manner.
Qualifications and Evaluations
Requirements:
EXPERIENCE: Two years of progressively responsible work in Information Systems.
JOB KNOWLEDGE: Knowledge of record communications is needed to understand the technical language used in documents received for internal distribution and filing. Knowing how to set up an electronic and paper filing and system of records is essential.
Education Requirements:
a Bachelor's degree.
Evaluations:
LANGUAGE: Fluent in speaking/writing/reading of English is required. (This will be tested)
Fluent in speaking/writing/reading of Arabic is required.
Skills: The position requires a high degree of technical ability and excellent interpersonal skills. The incumbent should have good working knowledge of Office 365 cloud environment, Mobile computing, and Active Directory Administration for managing user accounts.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Qualifications:
All applicants under consideration will be required to pass medical and security certifications.
Benefits and Other Info
Benefits:
Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Cairo, Egypt may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
Other Information:
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
AEFM / USEFM who is a preference-eligible U.S. Veteran*
AEFM / USEFM
FS on LWOP and CS with reemployment rights **
* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.
How to Apply:
All candidates must be able to obtain and hold a medical and security clearance.
To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.
Required Documents:
Work Permit for Non-Egyptian citizens
Proof of citizenship for Egyptian citizens
Bachelor Degree
Military certificate (for men only)
DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
SF-50 (if applicable)
If you fail to provide the requested documents, you will not be considered for this position.
Next Steps:
Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.
For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.
Thank you for your application and your interest in working at the U.S. Mission in Cairo, Egypt.
