About the job
Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic, Hospital and Bio Supplies - develop, produce and market innovative medicines, solutions and services in more than 100 countries and regions.
Job Objective
The Center Manager (CM) acts as the general manager for a GEPD plasma Donation Center (DC), responsible for managing and optimizing the whole operations related to the DC including financial, marketing, administrative, regulatory, quality, personnel, systems, supplies, equipment and other infrastructure\facility-related controls.
CM has the overall accountability for the daily operations, staff-related activities, quality control, compliance with all applicable policies & regulations, optimize operational efficiency and establishes a work environment that foster operational excellence.
Environment
This is a local position based in New Cairo, Egypt
Basic understanding of Arabic language is required
The contract of this position is a local contract.
Environment
Internal: Manufacturing, Quality, Supply Chain, Administration & Services divisions, and Grifols Egypt for Plasma Derivatives plasma general management.
External: donors, Health Authorities, government agencies, patient groups, business service providers, auditors, and community and neighborhood organizations.
Key Responsibilities
People Management & development
Establish a work environment that foster operational excellence.
Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.
Provide regular feedback and coaching for center’s employees.
Develop & retain talents, through regular meetings, goal check-ins, development plans, etc.
Administer regular check-ins and year-end performance review & development plans, etc.
Assist in management of the recruiting process.
Support and conduct teams’ trainings.
Leading the periodic medical\operational meetings.
Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System.
Operations management
Supervise the operations within the center.
Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor retention improvement and corrective action plans.
Attaining donation goals with the highest level of quality and compliance.
Monitor net yields and implement improvement plans.
Perform analysis of related data to promote efficient operations.
Proactive operational processes enhancement and risk management.
Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and authorizes final shipment.
Resolve related facility issues and manage inquiries for facility information.
Manage all aspects of financial oversight; setting annual budget and ensure center meets monthly financial targets.
Provide leadership to ensure donor retention with high customer service levels.
Create organizational culture and value systems which stimulate the morale and productivity.
Operate the center and manage employees to the highest standards of ethics and integrity.
Provide strategic planning for donor center growth.
With the marketing team, provide strategic inputs for marketing plans, follow up on execution, provide analytics and insights for optimization.
Provide public\institutional presentations for awareness and donor recruitment activities
Establish partnership with relevant governmental and private entities for brand equity and donor’s recruitment.
Quality & Compliance
Ensure that the center is operating with high compliance level to company’s policies, procedures and regulations.
Deviation management and CAPA development with timely implementation.
Manage center’s audit processes and help to resolve any related issues.
Ensure timely response and closure to audit observations.
Fulfills all responsibilities as defined by Egyptian Drug Authority (EDA) for “Responsible Person” of a plasma collection center.
Recommend changes and improvements to SOPs.
Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in place.
Back Up For Center Physician
Part of the qualification for being a certified CM, is the onboarding and certification on center physician role, serving as backup at any time to fulfilling the business needs:
Donor acceptance and deferral according to the relevant policies and procedures.
Observe and coach the donor center technicians and phlebotomists.
Donor counseling to individuals with unacceptable results,
Management of Donor Adverse Event Reactions and the appropriate level of care.
Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans.
Recommend changes and updates to the center procedures.
Provide education sessions to the center medical staff as needed.
Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.
Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance.
Essential
Academic experience required
Bachelor’s Degree in medicine is a must.
Formal Qualification in the medical field.
Diploma/master’s degree in a core branch of Medicine, Egyptian Fellowship, or MBA in a Medical Related field
Essential
Professional experience required
Minimum 8 years of relevant experience
Supervisory and people management experience for at least for at least 3 years.
Blood bank related experience is a must
Experience in a GxP regulated environment and Quality standards.
Desired
Experience in cGMP.
Computing Skills
Proficiency in all Microsoft Office applications.
Personal Skills
Leadership.
Emotional intelligence.
Assertiveness & decision-making ability.
Resourcefulness and proactivity.
Strong communication skills.
Critical thinking and problem solving.
Teamwork and collaboration.
Professionalism and strong work ethic.
Excellent customer service.
Organized and able to manage time effectively.
Analytical.
Interpersonal skills.
Ability to work within a highly regulated, labor intensive, fast paced medical environment.
Ability to plan and execute activities for the improvement of overall operations.
Languages
Excellent written and spoken English and Arabic.
Location: EMEA : Egypt : Egypt : EGTOLIP - Tolip El Narges-New Cairo
