English Customer Service Representative - Alex
Full Time
Intelcia
Bourj Alarab, Alexandria
Job Details
Experience Needed:
Not Specified
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Not Specified
Salary:
6600 To 13000 EGP Per Month
Job Categories:
Customer Service/Support
Job Description
Earn up to 13,000 EGP Net Salary. The Advisor I, Technical Support responds to basic technical and billing queries. This position assists external users of the client's technical services by answering questions and solving problems involved in their use.
• Assist external users of the client's technical services; identify, investigate, research, and provide solutions to user questions and problems.
• The successful candidates will be responsible for answering incoming customer calls and utilizing company policies to solve customer issues.
• Our Call Center Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
• Candidates should have an outgoing, positive demeanor, a motivated, energetic work ethic, and a track record of working well with others in a team environment.
• Troubleshoot basic customer technical issues.
• Follow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
• Prepare complete and accurate work including appropriately notating accounts as required.
Job Requirements
Fluency in English is a must.
Level of education: Graduates, gap Years and dropped out are welcome to apply.
Tech Background is a plus.
Flexibility with rotational shifts.
Benefits :
Promotion opportunities after 6 months.
Salary increases after 6 months.
Free Social and medical insurance.
Transportation ( Door to door for ladies after 11 pm (one way back) )
Paid Training.
Very attractive package.
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