Supply Chain Customer Service Senior Associate (CMI) - (French Speaker)
Job Description
Working with inspiring and experienced colleagues, you'll find that the atmosphere in our Cairo office is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get things-done culture, this is a place where your dynamism and agility will make a difference.
Responsibilities- Receive standard order details from sales and capture orders in the system (standard and promotion order not including samples/ donations).
- Update orders in the system based on change request.
- Check pricing.
- Optimize orders in terms of shipping combinations and create filler order for delivery.
- Confirm order change in system for central delivery.
- Perform stock check and confirm quantities – check product availability/out of stock (stock at hand). and confirm order quantity; align on operational topics with supply planning.
- Create delivery in the system – create final delivery details and confirm in the system.
- Optimize and create filler orders - agree with customer if extra order can be created.
- Align on issue resolution with customer.
- Receive notification about return delivery from customer/sales (in rare cases – only large quantity errors, health issues, damages etc.).
- Daily problem solving in order processing.
- Coordination between departments (in person, by phone, zoom meetings, email).
- Support the Customer Support GBS Lead with all initiatives to improve GBS service offerings.
- Support relationship management with key stakeholders within BU supply chain.
For a candidate to succeed in this role, she or he will need:
- University degree
- Proficiency in French and English
- Previous exposure to similar role would be a plus
- Excellent analytical skills and numerical abilities
- Great communication and interpersonal skills
- Track record of being results oriented
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