Introduction
Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You’ll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!Your Role and Responsibilities
As a Customer Service Representative, your role will be to support day-to-day service delivery, ensuring compliance with operational metrics and quality standards. You will utilize strong communication skills to effectively engage with external customers and demonstrate flexibility to work in different shifts as required. Your role will also be to collaborate with the operations team to implement process improvements, ensuring consistent and efficient service delivery. As a Customer Service Representative, you will contribute to transformation initiatives under the guidance of senior team members.
Your Role and Responsibilities :
- Receive service requests from clients
- Create cases in different call management systems depending on products
- Verify entitlement (Eligibility of support )
- Part Ordering exception handling
- Schedule Exception handling ( Assigning resources for onsite activities )
- Manage Business Partners
- Monitor queues
- Communicate with Clients, Remote Technical support and Customer Engineers/Business Partners
- Maintain and enhance operations processes E2E
- Interlock with Service Delivery Managers
Required Technical and Professional Expertise
- Proficiency in Turkish both written and spoken
- Ability to work shifts to support hours of operation
- Excellent communication skills and problem solving ability
- strong focus on providing exceptional customer service
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