Announcement Number:
CAIRO-2024-018
Hiring Agency:
Embassy Cairo
Position Title:
Information Management Assistant- IT Help Desk
Open Period:
03/05/2024 - 03/19/2024
Format MM/DD/YYYY
Vacancy Time Zone:
GMT+2
Series/Grade:
LE - 1805 7
Salary:
USD $11,744 /Per Year
Work Schedule:
Full-time - 40 hrs. per week
Promotion Potential:
LE-7
Duty Location(s):
1 Vacancy in
Cairo, EG
Telework Eligible:
No
For More Info:
HR Section
000-000-0000
Cairojobs@state.gov
Overview
Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
• For USEFM - FS is FP7.
Actual FS salary determined by Washington D.C.
• Open for- : All Interested Applicants / All Sources
Security Clearance Required:
Public Trust - Background Investigation
Appointment Type
Permanent
Appointment Type Details:
Indefinite Personal Services Agreement (PSA).
Subject to successful completion of probationary period (three months).
Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
Summary:
We encourage both women and men to apply for this position. The United States Embassy seeks a diverse workforce with equal opportunity for all without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
The U.S. Mission in Cairo is seeking qualified applicants for the position of IT Help Desk in the Information Resources Management Office.
Supervisory Position:
No
Relocation Expenses Reimbursed:
No
Travel Required:
Occasional Travel
based on business needs
Duties
The IT Help desk assistant is responsible for the day-to-day operations of the Help Desk, which includes network administration and system operations to ensure the best use of new and existing information technology resources via local area networks. S/he is responsible for responding to emails, phone calls, and office walk-ins. The position is responsible for documenting reported problems/incidents, solving tier-one IT problems, and assigning trouble tickets to the appropriate tier-two resolution team as needed. The position requires a high level of technical ability as well as excellent interpersonal skills.
Qualifications and Evaluations
Requirements:
EXPERIENCE: Two years of progressively responsible work in Information Systems.
JOB KNOWLEDGE: Knowledge of record communications is necessary to understand the technical language used in documents received for internal distribution and filing. Knowing how to set up an electronic and paper filing and system of records is essential.
Education Requirements:
A Bachelor's degree.
Evaluations:
LANGUAGE:
Fluent in speaking/writing/reading of English is required. (This will be tested)
Fluent in speaking/writing/reading of Arabic is required.
Skills: The position requires a high degree of technical ability and excellent interpersonal skills. The incumbent must have a good working knowledge of the Office 365 cloud environment, Mobile computing, and Active Directory Administration for managing user accounts. (This may be tested).
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Qualifications:
All applicants under consideration will be required to pass medical and security certifications.
Benefits and Other Info
Benefits:
Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Cairo/ Egypt may receive a compensation package that may include health, end of service benefits, insurance, and other benefits.
Per a special and temporary authorization, the salary is currently denominated in U.S. dollars and paid in EGP at the applicable rate of exchange according to the State Department Payroll Office’s official international currency exchange rate. When the conditions are met that the special and temporary authorization should be removed, the salary scale will revert to denomination and payment in EGP, as previously authorized.
For EFMs, benefits should be discussed with the Human Resources Office. The pay plan is assigned at the time of the conditional offer letter by the HR Office.
Other Information:
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
AEFM / USEFM who is a preference-eligible U.S. Veteran*
AEFM / USEFM
FS on LWOP and CS with reemployment rights **
* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.
How to Apply
How to Apply:
All candidates must be able to obtain and hold a medical and security clearance.
To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.
Required Documents:
In order to qualify, you MUST submit the requested documents by the closing date of this announcement. If you fail to provide the requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.
All Applicants:
• Work Permit for Non-Egyptian citizens
• Degree (not transcript)
• Proof of citizenship for Egyptian citizens
• Military certificate for men only
Eligible Family Member Applicants:
• Copy of Sponsor's Orders/Assignment Notification (or equivalent)
• Passport copy
• DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)
Note: Failure to upload any of the required documents will result in disqualification of the application.
Next Steps:
Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.
Thank you for your application and your interest in working at the U.S. Mission in Cairo, Egypt.
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