Job Announcement
Announcement Number: CAIRO-2024-096
Hiring Agency: U.S. Embassy Cairo
Position Title: Telephone Operator
Job Details
- Open Period: 01/02/2025 - 01/16/2025 (MM/DD/YYYY)
- Time Zone: GMT+2
- Series/Grade: LE-0605-4
- Salary: $5,769 per year (paid in EGP at the official exchange rate).
- Work Schedule: Full-time - 40 hours per week (shift-based, as determined by the supervisor).
- Duty Location: Cairo, Egypt
- Telework Eligible: No
- Promotion Potential: LE-4
Duties
- Efficiently manage incoming and outgoing calls to and from the embassy.
- Address inquiries promptly and direct calls to the appropriate staff or department.
- Provide callers with information about embassy services, visas, and general inquiries.
- Maintain confidentiality and discretion when handling sensitive information.
- Assist with conference calls and other telecommunications needs as required.
Qualifications Required
Experience:
- One year of experience in a fast-paced office environment with proficiency in Microsoft software.
Job Knowledge:
- Thorough knowledge of customer service principles to assist callers professionally and courteously.
Skills and Abilities:
- Excellent verbal communication and problem-solving skills.
Education:
- Completion of secondary school is required.
Languages:
- Good working knowledge of English (reading, speaking, and writing) is required (testing will be conducted).
- Fluent in Arabic (reading, speaking, and writing).
Additional Requirements
- Candidates must successfully pass medical and security certifications.
- A probationary period of three months applies.
Benefits
- Comprehensive compensation package may include health insurance, separation benefits, and more.
- Salary is currently paid in USD, converted to EGP at the official exchange rate.
- If temporary authorization for payment in USD is removed, payment will revert to EGP.
How to Apply
- All candidates must meet the medical and security clearance requirements.
- To apply, click the “Submit Application” button.
- For more information on the application process, visit the U.S. Mission website.
Required Documents:
For all applicants:
- Work permit (for non-Egyptian citizens).
- High school diploma.
- Proof of Egyptian citizenship (for Egyptian citizens).
- Military certificate (for men only).
For Eligible Family Member (EFM) Applicants:
- Copy of sponsor's orders/assignment notification.
- Passport copy.
- DD-214, Veterans’ Affairs letter, or equivalent (if applicable).
- SF-50 form (if applicable).
Key Notes
- Ensure all required documents are submitted by the closing date.
- Failure to provide complete or accurate information may disqualify the application.
Contact Information:
- HR Section:
- Phone: 000-000-0000
- Email: Cairojobs@state.gov
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