"Customer Service & Collections Agent“ is required for a multinational fintech services company located in Downtown
. Days Off: Saturday and Sunday. Salary: 15.5 EGP Net + 5.5 EGP KPIs
Responsibilities:
· Respond to customer inquiries via phone, email, and chat, ensuring high levels of satisfaction.
· Resolve customer issues and complaints promptly and professionally.
· Provide information about products, services, and account details.
· Maintain accurate records of customer interactions and transactions in the CRM system.
· Contact customers with overdue accounts to arrange payment solutions and negotiate payment plans in alignment with company policies.
· Handle billing inquiries and discrepancies, providing solutions and clarifications.
· Update account information and payment status accurately in the system.
· Maintain compliance with regulatory requirements in all collection activities.
Requirements:
· Bachelor’s degree in business administration or any related field.
· Fluent in English is a must.
· Preferable customer service experience.
· Gap year candidates are welcome.
Interested candidates kindly send your CVs to Manar.adel@topbusiness-hr.com with the subject line " Customer Service & Collections Agent".
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