وظيفة خدمة عملاء انجليزى شات بشركة تاسك

نبذة مختصرة عن شركة تاسك
شركة أمريكية رائدة عالمياً في تقديم خدمات التعهيد الرقمي (BPO) وتجربة العملاء، تأسست عام 2008 وتتخذ من نيو برونفيلس، تكساس مقراً لها. تركز على دعم شركات التكنولوجيا والشركات المبتكرة عبر خدمات "مراقبة المحتوى"، "الذكاء الاصطناعي"، و"دعم العملاء"، وتتميز بثقافة تركز على الموظفين وتقديم خدمات "سخيفة" (رائعة)

Responsibilities

Experience in technical-based customer assistance through chat, and email

Previous experience dealing with the challenges faced in a customer-focused role

Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.

Problem-solving and critical thinking skills

A passion for problem-solving with the customer's interest and satisfaction being the primary goal

Social Media Savvy

Ability to effectively and correctly communicate verbally and in written format

Role Requirements

English (B2/C1) speaking and writing

Great communication skills, written and oral

Demonstrate strong abilities to work independently and as a remote team player

Must be adaptable and flexible, demonstrating abilities to work with process and information changes

Must be willing to participate in a background screening

Proven customer communication experience (E-mail & chat)

Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

Willing to learn new skills in a brand new industry within the market

Apply