وظيفة خدمة عملاء فرنساوى والمانى بشركة اكسيد

نبذة مختصرة عن شركة اكسيد
شركة عالمية رائدة في مجال تعهيد خدمات الأعمال (BPO)، تأسست عام 2001 كذراع للشركة المصرية للاتصالات. توفر الشركة حلولاً متعددة اللغات لخدمة العملاء، والدعم الفني عبر الهاتف والوسائط الرقمية، وتعمل في عدة دول (مصر، المغرب، السعودية، الإمارات). تضم آلاف الموظفين وتخدم قطاعات متنوعة

خدمة عملاء فرنساوى والمانى بشركة اكسيد

Role Description

• This full-time on-site role is based in Cairo and offers an opportunity to lead a team of call center agents specializing in French and German language support (C1 proficiency required). As a Team Leader, you will be responsible for monitoring team performance, ensuring excellent customer satisfaction, and maintaining high service levels. Daily tasks include coaching and motivating team members, managing workload distribution, analyzing key performance metrics, and implementing strategies to meet performance targets. The role also involves addressing escalations, ensuring adherence to processes, and fostering a positive work environment.

Qualifications

• Proven interpersonal and communication skills to motivate a team and communicate effectively with diverse stakeholders.
• Strong analytical skills to monitor team performance, analyze data, and implement improvements where necessary.
• Experience in customer service and customer satisfaction, with a focus on delivering exceptional service quality.
• Fluency in both French and German languages (C1 level mandatory), in addition to proficiency in English.
• Demonstrable leadership experience in a call center or customer service environment.
• Understanding of performance metrics and the ability to guide team members in achieving objectives.
• Strong organizational and problem-solving skills to manage day-to-day operations and team dynamics effectively.
• Proficiency with relevant tools and software, as well as an aptitude for data-driven decision-making, would be advantageous

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