About the job
We’re Hiring: Customer Service Specialist
Location: New Cairo | Full-Time | On-site
About Us
At Sutherland, we help global brands grow smarter through AI, automation, cloud engineering, and digital solutions. We believe in innovation, teamwork, and creating great experiences—not just for our clients, but for our people too.
With hundreds of patented AI solutions and a flexible as-a-service model, we’re all about moving fast, thinking big, and growing together.
About the Role
We’re looking for friendly, confident, and customer-focused people to join our team as Customer Service Specialists. In this role, you’ll be helping customers, solving problems, and making sure every interaction ends on a positive note.
What you’ll be doing:
- Answering customer questions and providing support
- Resolving issues in a calm, professional, and friendly way
- Communicating clearly and confidently over the phone
- Making customers feel heard, valued, and supported
- Working closely with your team to deliver great service
Who Can Apply?
- Fresh graduates & dropouts are welcome!
- Good communication and customer service skills
- A positive attitude and willingness to learn
- Strong listening and problem-solving skills
- Comfortable working as part of a team
- Fluent English is required (B2/C1 level)
- Ability to work night & overnight shifts
What’s In It for You?
- Attractive salary
- Fully paid training
- Granted KPIS first 3 months
- Social & medical insurance
- Free transportation
- Overnight allowance
- Real opportunities for career growth and promotion
If you’re looking for a supportive work environment, great benefits, and a place to grow your career—Sutherland is the place for you
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