وظيفة اخصائي دعم عملاء بشركة نتورك إنترناشيونال

نبذة مختصرة عن شركة نتورك إنترناشيونال
تُعد شركة نتورك إنترناشيونال المُمكِّن الرائد لحلول المدفوعات الرقمية والتجارة الإلكترونية في منطقة الشرق الأوسط وإفريقيا. تأسست الشركة عام 1994، ويقع مقرها الرئيسي في دبي، وتوفر خدمات متكاملة تشمل معالجة المدفوعات، وأجهزة الدفع, وإدارة البطاقات البنكية

Responsibilities:

• Receive calls from banks or card holders, confirming that the person on the phone is an authorized person.
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• Process the client’s complaints and resolve them either individually or through other departments while ensuring customer satisfaction.
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• Reply to card holders when they request assistance and take actions within the policy set by the bank for NI’s Customer Service and request the client to visit the Bank branch or redirect the call to the concerned bank when they require actions not authorized by the bank.
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• Forward incoming calls/issues to the concerned department or team when needed.
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• Handling incoming issues (Jira, Mail & Fax) from client banks.
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• First line support to bank staff for any action request or inquiry needed.
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• Processing requests from acquiring banks sent by fax for cancellation of outstanding charges.
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• Process Visa’s requests for emergency cash credit as well as emergency cards for clients travelling abroad whose card was lost or stolen.
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• Changing card status (Activation, Lost, Stolen or Compromised) as per the client request.
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• Performs other related duties as requested by the company.

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