International Customer Support Representatives
Jobs In Egypt And Career In
Xceed Contact Center
Vacancies In Cairo 2013
Employer Xceed Contact Center
Job Title International Customer Support Representatives
Languages Fluency of English language is a must
Country Egypt
Job Category Call Center, Customer Service
Job Type Full Time
Description 1.Adhere to their scheduled shifts within the set boundaries 2.Ensure adherence to set processes and utilization of relevant knowledge basis while handling transactions 4.Complete necessary documentation related to all transactions with minimal deviation 5.Understand specific customer needs and offer the most suitable products / services 6.Escalate customer complaints and queries wherever necessary, according to agreed SLAs 7.Complete appropriate skill verification tests on time 8.Keep self updated on account products, offers and processes 9.Make suggestions for process improvements to team leaders and supervisors using insights from customer experiences
Qualifications qualifications: Fluency of English language Bachelor degree
Gender Any
Experience 0 – New Graduate Years.
Compensations Benefits: Transportation Social insurance Life insurance Medical insurance Pension plan
Salary (L.E.) 1500 - 2500
Comments Military certificate (for males) Flexibility (ability to work on rotational shifts & days off “for the ladies till 12:00 AM with door to door transportation for any shift ending after 09:00 PM”) Egyptian nationality is a must
Job Contact Info. Interested candidates should send his/her CV to Ayah Ahmed Abbas Ayah.Abbas@xceedcc.com
Employer Xceed Contact Center
Job Title International Customer Support Representatives
Languages Fluency of English language is a must
Country Egypt
Job Category Call Center, Customer Service
Job Type Full Time
Description 1.Adhere to their scheduled shifts within the set boundaries 2.Ensure adherence to set processes and utilization of relevant knowledge basis while handling transactions 4.Complete necessary documentation related to all transactions with minimal deviation 5.Understand specific customer needs and offer the most suitable products / services 6.Escalate customer complaints and queries wherever necessary, according to agreed SLAs 7.Complete appropriate skill verification tests on time 8.Keep self updated on account products, offers and processes 9.Make suggestions for process improvements to team leaders and supervisors using insights from customer experiences
Qualifications qualifications: Fluency of English language Bachelor degree
Gender Any
Experience 0 – New Graduate Years.
Compensations Benefits: Transportation Social insurance Life insurance Medical insurance Pension plan
Salary (L.E.) 1500 - 2500
Comments Military certificate (for males) Flexibility (ability to work on rotational shifts & days off “for the ladies till 12:00 AM with door to door transportation for any shift ending after 09:00 PM”) Egyptian nationality is a must
Job Contact Info. Interested candidates should send his/her CV to Ayah Ahmed Abbas Ayah.Abbas@xceedcc.com
