Quality Assurance Specialist - Call Center Jobs In Egypt And Career In DrBridge Vacancies In Cairo 2014
Employer DrBridge
Job Title Quality Assurance Specialist - Call Center
Country Egypt
Job Category Quality Assurance
Job Type Full Time
Description — Participates in design of call monitoring formats and quality standards. — Performs call monitoring and provides trend data to management team. — Uses quality monitoring data management system to compile and track performance at team and individual level. — Monitors customer contacts. — Participates in customer and client listening programs to identify customer needs and expectations. — Provides actionable data to various internal support groups as needed. — Coordinates and facilitates call calibration sessions for call center staff. — Provides feedback to call center team leaders and managers. — Prepares and analyzes internal and external quality reports for management staff review.
Qualifications • Two years of call center customer care experience. • Excellent oral, written and interpersonal communication skills. • Exceptional listening and analytical skills. • Intermediate level of knowledge/expertise with PC hardware and software (Word and Excel). • Strong knowledge of customer care processes and techniques. • Demonstrated ability to work well in a team environment. • Dedication to providing exceptional customer service.
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. jobs@drbridge.com
Employer DrBridge
Job Title Quality Assurance Specialist - Call Center
Country Egypt
Job Category Quality Assurance
Job Type Full Time
Description — Participates in design of call monitoring formats and quality standards. — Performs call monitoring and provides trend data to management team. — Uses quality monitoring data management system to compile and track performance at team and individual level. — Monitors customer contacts. — Participates in customer and client listening programs to identify customer needs and expectations. — Provides actionable data to various internal support groups as needed. — Coordinates and facilitates call calibration sessions for call center staff. — Provides feedback to call center team leaders and managers. — Prepares and analyzes internal and external quality reports for management staff review.
Qualifications • Two years of call center customer care experience. • Excellent oral, written and interpersonal communication skills. • Exceptional listening and analytical skills. • Intermediate level of knowledge/expertise with PC hardware and software (Word and Excel). • Strong knowledge of customer care processes and techniques. • Demonstrated ability to work well in a team environment. • Dedication to providing exceptional customer service.
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. jobs@drbridge.com
