Customer Support Professional – Swedish /Fresh Graduate Jobs In Egypt And Career In Stream International Egypt Vacancies In Cairo 2014
Employer Stream International Egypt
Job Title Customer Support Professional – Swedish
Languages Swedish Language
Country Egypt
Job Category Call Center, Customer Service
Job Type Full Time
Description Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries. Typically would not have sales goals/quotas. Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction. Work requires some judgment but is performed primarily according to standard procedures with close supervision Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer-specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database.
Qualifications Fluent in Swedish. Flexible rotational shifts (Specifically overnight shifts) Skill in providing an exceptional customer experience. Skill in verbal and written communication to analyze, interpret and address customer needs. Knowledge of a Windows O/S (98, 2000, XP and ME) and Internet; Basic PC knowledge preferred. Ability to work in a time critical environment. Ability to navigate a computerized data entry system or other relevant systems Ability to be flexible and quickly adapt to changing business needs and processes. Ability and willingness to provide pre-sales support. Ability to promote and sell products or services. Able to speak with customers in a calm, enthusiastic and friendly tone of voice. High school diploma with a minimum of 0-1year customer service experience in a call center environment. Equivalent education or experience may be substituted for any of the above
Gender Any
Experience 0 – New Graduate Years.
Other Skills Computer Skills Communication Skills
Compensations -Transportation is Provided from pick up points (Door to Door for females Starting 9:00 PM. -Night Allowance -Stream University. -Referral Bonus of EGP 1000. -Corporate Offers. -Medical Insurance.
Salary (L.E.) 2600 - 4500
Comments This is for an international company named Convergys which is an affiliate of Stream
Job Contact Info. Please Specify the Job language you are applying for in the Subject of the email. Stream.Amcham@gmail.com
Employer Stream International Egypt
Job Title Customer Support Professional – Swedish
Languages Swedish Language
Country Egypt
Job Category Call Center, Customer Service
Job Type Full Time
Description Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries. Typically would not have sales goals/quotas. Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction. Work requires some judgment but is performed primarily according to standard procedures with close supervision Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. Deliver and exceed customer-specified service levels for handle time. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database.
Qualifications Fluent in Swedish. Flexible rotational shifts (Specifically overnight shifts) Skill in providing an exceptional customer experience. Skill in verbal and written communication to analyze, interpret and address customer needs. Knowledge of a Windows O/S (98, 2000, XP and ME) and Internet; Basic PC knowledge preferred. Ability to work in a time critical environment. Ability to navigate a computerized data entry system or other relevant systems Ability to be flexible and quickly adapt to changing business needs and processes. Ability and willingness to provide pre-sales support. Ability to promote and sell products or services. Able to speak with customers in a calm, enthusiastic and friendly tone of voice. High school diploma with a minimum of 0-1year customer service experience in a call center environment. Equivalent education or experience may be substituted for any of the above
Gender Any
Experience 0 – New Graduate Years.
Other Skills Computer Skills Communication Skills
Compensations -Transportation is Provided from pick up points (Door to Door for females Starting 9:00 PM. -Night Allowance -Stream University. -Referral Bonus of EGP 1000. -Corporate Offers. -Medical Insurance.
Salary (L.E.) 2600 - 4500
Comments This is for an international company named Convergys which is an affiliate of Stream
Job Contact Info. Please Specify the Job language you are applying for in the Subject of the email. Stream.Amcham@gmail.com
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