Service Desk Agent Jobs In Egypt And Career In SUMMIT Vacancies In Cairo 2014
Employer SUMMIT
Job Title Service Desk Agent
Languages Excellent in English language (speaking, reading and writing)
Country Egypt
Job Category Information Technology
Job Type Full Time
Description - Call handling, receive calls, identify the issue, resolve or escalate functionally to other support groups. - Registering calls to Remedy using templates and right categorization, ticket type, adding all details in work info, reassign it to the right person/ group if needs. - Follow up with end users regarding the open tickets, and to update customer regularly. - Usually update the ticket with all details and latest communication with stakeholders. - Follow up with other support groups regarding the tickets submitted related to BP Egypt end users. - Ensure ticket closure through communication with end users.
Qualifications - ITIL foundation is a must Microsoft operating systems experience - MCP Win7 are recommended . - Language and communication skills are a must. - Soft skills is required
Gender Any
Education major Computer Engineering
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Comments Please mention the job title in the subject
Job Contact Info. careers@summit-mea.com
Employer SUMMIT
Job Title Service Desk Agent
Languages Excellent in English language (speaking, reading and writing)
Country Egypt
Job Category Information Technology
Job Type Full Time
Description - Call handling, receive calls, identify the issue, resolve or escalate functionally to other support groups. - Registering calls to Remedy using templates and right categorization, ticket type, adding all details in work info, reassign it to the right person/ group if needs. - Follow up with end users regarding the open tickets, and to update customer regularly. - Usually update the ticket with all details and latest communication with stakeholders. - Follow up with other support groups regarding the tickets submitted related to BP Egypt end users. - Ensure ticket closure through communication with end users.
Qualifications - ITIL foundation is a must Microsoft operating systems experience - MCP Win7 are recommended . - Language and communication skills are a must. - Soft skills is required
Gender Any
Education major Computer Engineering
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Comments Please mention the job title in the subject
Job Contact Info. careers@summit-mea.com
