L2 General Programming Engineer Jobs In Egypt And Career In RMGS Vacancies In Cairo 2014
Employer RMGS
Job Title L2 General Programming Engineer
Languages Excellent English
Country Egypt
Job Category Computer Software, Customer Service
Job Type Full Time
Description Level 2 Software Support Engineers (L2s) to help solve our customers problems. This isnt a programming job; its a technical support job. L2s find out whats causing the problem and how to fix it. Level 1 Agents handle most of the communication with customers, so the L2s job is really to find solutions. L2 Programming Engineers support our products that use C, C++, C#, VB, and/or VB.Net.
Qualifications • Learn to solve technical issues for 3+ products (with limited documentation); • Solve complex escalated technical issues; • Use our ticketing system to communicate progress; • Help the Level 1s communicate progress to customers; • Send bugs to the development team (so they can be fixed); • Write KB articles and technical notes; and • Participate in team meetings.
Gender Any
Education major Computer Science
Experience 1 - 2 Years.
Other Skills Excellent and effective communication skills. • Strong organizational and time management skills with ability to meet tight time-lines. • Ability to work and thrive in a physically disperse team environment.
Compensations Full Package (monthly salary, semi annually bonus, medical and disability insurance, paid time off).
Salary (L.E.) Negotiable
Comments Working hours must be flexible. Seeking hands-on and technical software engineers, for a fairly serious commitment, learn new languages and scripting quickly. up with the latest software stuff and successful 6experienced in Java.
Job Contact Info. RMGS Company for Outsourcing & off-shoring software services. Mrs.Mariam Shamaa careers@rmgs.co, noha.riad@rmgs.co
Employer RMGS
Job Title L2 General Programming Engineer
Languages Excellent English
Country Egypt
Job Category Computer Software, Customer Service
Job Type Full Time
Description Level 2 Software Support Engineers (L2s) to help solve our customers problems. This isnt a programming job; its a technical support job. L2s find out whats causing the problem and how to fix it. Level 1 Agents handle most of the communication with customers, so the L2s job is really to find solutions. L2 Programming Engineers support our products that use C, C++, C#, VB, and/or VB.Net.
Qualifications • Learn to solve technical issues for 3+ products (with limited documentation); • Solve complex escalated technical issues; • Use our ticketing system to communicate progress; • Help the Level 1s communicate progress to customers; • Send bugs to the development team (so they can be fixed); • Write KB articles and technical notes; and • Participate in team meetings.
Gender Any
Education major Computer Science
Experience 1 - 2 Years.
Other Skills Excellent and effective communication skills. • Strong organizational and time management skills with ability to meet tight time-lines. • Ability to work and thrive in a physically disperse team environment.
Compensations Full Package (monthly salary, semi annually bonus, medical and disability insurance, paid time off).
Salary (L.E.) Negotiable
Comments Working hours must be flexible. Seeking hands-on and technical software engineers, for a fairly serious commitment, learn new languages and scripting quickly. up with the latest software stuff and successful 6experienced in Java.
Job Contact Info. RMGS Company for Outsourcing & off-shoring software services. Mrs.Mariam Shamaa careers@rmgs.co, noha.riad@rmgs.co
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