Social Media Assistant /Customer Services Jobs In Egypt And Career In British Council Vacancies In Cairo 2014
Employer British Council
Job Title Social Media Assistant /Customer Services
Vacancy Deadline(mm/dd/yy) 8/3/2014
Languages Fluent level of spoken and written English: Level B2 • Advanced level of spoken and written • Good translation skills from Arabic into English and vice versa Arabic: Level B2
Languages English, Excellent
Arabic, Excellent
Country Egypt
City Cairo
Job Category Customer Service
Job Type Full Time
Job Level Junior
Description Accountabilities, responsibilities and main duties Job holder will implement British Council Customers Services and Social Media Strategy, developing brand awareness, generating inbound traffic and encouraging product adoption. Job holder will ensure all enquiries received via social media, specifically Facebook are dealt with in a friendly and professional manner. This includes Teaching Centre, Exams and UK education/information enquiries, programmes, as well as corporate enquiries. All enquiries are responded to according to Customer Service Excellence standards and meet Teaching and Examinations Quality Standards (TQS & EQS). To provide a professional and integrated customer services on the full range of British Councils activities and services and to meet Customer Service Excellence standards in contacts with customers through Social Networking Sites (SNS), particularly Facebook To achieve country strategic objectives and achieve maximum impact with our target audiences in Egypt and in the Middle East and North Africa (MENA) region. Customer Service Delivery To assist with the delivery of an integrated service to corporate standards which meets the needs of internal and external customers to enable all departments to meet their agreed targets: — Answering all types of first level Social Networking Sites (SNS) enquiries relating to British Council activities in country. — Assisting with dealing with second level (specific) enquiries or referring them to the appropriate person within the office who can deal with them. — Applies knowledge of Data Protection and Freedom of Information standards and British Council Policies of Child Protection and Equal Opportunity and Diversity in all correspondence with customers — Ensure that all customer inquiries are answered according to British Council Standards and timelines. — Uses effective interpersonal skills to build rapport with customers and gets them more engaged with site.
Qualifications University degree of equivalent
Gender Any
Car owner Any
Experience 1 - 2 Years.
Other Skills Computer Skills: • Using Microsoft Outlook & Word: Level 1. • Using Microsoft Excel: Level 1. • Using Internet Explorer/Google Chrome: Level 1. • Social media/Facebook: Level 1. To understand and use the Council’s IT systems in an effective manner in compliance with IT security standard Marketing & Customer Services Skills: • understanding the customer needs Communication Skills : • Understanding the audience • Understanding the British Council and its values: Level 1. • Responding to customer needs: Level 1. • Building strong relationships which add value to the United Kingdom: Level 1. • Obtaining and evaluating feedback: Level 1. • Good interpersonal skills and communication skills. • ability to exercise tact, discretion and courtesy in all dealings with customers and others. • Basic negotiation skills
Salary (L.E.) 2000 – 4000
Comments Kindly note that the application form is mandatory for applying which is available on the below link http://www.britishcouncil.org.eg/en/about/jobs/social-media-assistant-%E2%80%93-facebook
Job Contact Email All applications should be sent to: Events.Officer@Britishcouncil.org.eg Deadline for receiving applications: 3 August 2014 at 17:00 hrs
Employer British Council
Job Title Social Media Assistant /Customer Services
Vacancy Deadline(mm/dd/yy) 8/3/2014
Languages Fluent level of spoken and written English: Level B2 • Advanced level of spoken and written • Good translation skills from Arabic into English and vice versa Arabic: Level B2
Languages English, Excellent
Arabic, Excellent
Country Egypt
City Cairo
Job Category Customer Service
Job Type Full Time
Job Level Junior
Description Accountabilities, responsibilities and main duties Job holder will implement British Council Customers Services and Social Media Strategy, developing brand awareness, generating inbound traffic and encouraging product adoption. Job holder will ensure all enquiries received via social media, specifically Facebook are dealt with in a friendly and professional manner. This includes Teaching Centre, Exams and UK education/information enquiries, programmes, as well as corporate enquiries. All enquiries are responded to according to Customer Service Excellence standards and meet Teaching and Examinations Quality Standards (TQS & EQS). To provide a professional and integrated customer services on the full range of British Councils activities and services and to meet Customer Service Excellence standards in contacts with customers through Social Networking Sites (SNS), particularly Facebook To achieve country strategic objectives and achieve maximum impact with our target audiences in Egypt and in the Middle East and North Africa (MENA) region. Customer Service Delivery To assist with the delivery of an integrated service to corporate standards which meets the needs of internal and external customers to enable all departments to meet their agreed targets: — Answering all types of first level Social Networking Sites (SNS) enquiries relating to British Council activities in country. — Assisting with dealing with second level (specific) enquiries or referring them to the appropriate person within the office who can deal with them. — Applies knowledge of Data Protection and Freedom of Information standards and British Council Policies of Child Protection and Equal Opportunity and Diversity in all correspondence with customers — Ensure that all customer inquiries are answered according to British Council Standards and timelines. — Uses effective interpersonal skills to build rapport with customers and gets them more engaged with site.
Qualifications University degree of equivalent
Gender Any
Car owner Any
Experience 1 - 2 Years.
Other Skills Computer Skills: • Using Microsoft Outlook & Word: Level 1. • Using Microsoft Excel: Level 1. • Using Internet Explorer/Google Chrome: Level 1. • Social media/Facebook: Level 1. To understand and use the Council’s IT systems in an effective manner in compliance with IT security standard Marketing & Customer Services Skills: • understanding the customer needs Communication Skills : • Understanding the audience • Understanding the British Council and its values: Level 1. • Responding to customer needs: Level 1. • Building strong relationships which add value to the United Kingdom: Level 1. • Obtaining and evaluating feedback: Level 1. • Good interpersonal skills and communication skills. • ability to exercise tact, discretion and courtesy in all dealings with customers and others. • Basic negotiation skills
Salary (L.E.) 2000 – 4000
Comments Kindly note that the application form is mandatory for applying which is available on the below link http://www.britishcouncil.org.eg/en/about/jobs/social-media-assistant-%E2%80%93-facebook
Job Contact Email All applications should be sent to: Events.Officer@Britishcouncil.org.eg Deadline for receiving applications: 3 August 2014 at 17:00 hrs
