Customer Service Employee Jobs In Egypt And Career In Doehler Egypt Vacancies In Giza 2014
Job Title Customer Service Employee
Vacancy Deadline(mm/dd/yy) 8/9/2014
Languages English, Excellent
Country Egypt
City Giza
Job Category Sales, Marketing
Job Type Full Time
Job Level Junior
Description -Customer service of defined customer base. -Responsible for immediate order entry (into the system), confirmation after checking availability and processing, and constant updating of corresponding customer base data in the system. -Implement timely processing of samples according to predetermined lead and delivery times, optimal sample numbers and cost benefit-ratio in collaboration with TGs / sales responsible. -Implement prompt, timely quotation preparation using SAP and considering the predetermined pricing process based on the minimum order quantity, block pricing, extra packaging costs, etc. to be agreed on. Ensure constant optimization of terms of payment and delivery conditions. -Implement continuous monitoring and compliance with contracts, prices, order quantities, batch sizes, delivery packaging and payment as well as implement other agreements in accordance with the executive manager. Elaborate corresponding analyses. -Monitor customer complaints together with Complaint Management and in accordance with Sales. Implement communication with customers and conduct appropriate measures (e.g. credit notes) in accordance with the senior manager and Sales. -Assist in organizing and preparing internal and external customer visits in accordance with the participating departments (Sales, D&A, samples lab).
Qualifications -A bachelor degree in a relevant discipline -1-2 years of experience in export, sales and customer service -Excellent command of English language; German is a plus -SAP Experience is a plus
Gender Any
Car owner Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Email Kindly send your updated resume to hr.egypt@doehler.com specifying the position in the subject line.
Job Title Customer Service Employee
Vacancy Deadline(mm/dd/yy) 8/9/2014
Languages English, Excellent
Country Egypt
City Giza
Job Category Sales, Marketing
Job Type Full Time
Job Level Junior
Description -Customer service of defined customer base. -Responsible for immediate order entry (into the system), confirmation after checking availability and processing, and constant updating of corresponding customer base data in the system. -Implement timely processing of samples according to predetermined lead and delivery times, optimal sample numbers and cost benefit-ratio in collaboration with TGs / sales responsible. -Implement prompt, timely quotation preparation using SAP and considering the predetermined pricing process based on the minimum order quantity, block pricing, extra packaging costs, etc. to be agreed on. Ensure constant optimization of terms of payment and delivery conditions. -Implement continuous monitoring and compliance with contracts, prices, order quantities, batch sizes, delivery packaging and payment as well as implement other agreements in accordance with the executive manager. Elaborate corresponding analyses. -Monitor customer complaints together with Complaint Management and in accordance with Sales. Implement communication with customers and conduct appropriate measures (e.g. credit notes) in accordance with the senior manager and Sales. -Assist in organizing and preparing internal and external customer visits in accordance with the participating departments (Sales, D&A, samples lab).
Qualifications -A bachelor degree in a relevant discipline -1-2 years of experience in export, sales and customer service -Excellent command of English language; German is a plus -SAP Experience is a plus
Gender Any
Car owner Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Email Kindly send your updated resume to hr.egypt@doehler.com specifying the position in the subject line.
