Job Details
Experience Needed:0 to 3 years
Career Level:
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Education Level:
Bachelor's Degree
Salary:
Salary:
6000 to 10000 EGP Per Month, Starting salary is determined after acceptance into the position and will be revised after the first 6 months based on performance
Job Description
Job Title: Customer Support and Data Entry Specialist
Location: Remote (after initial on-site training)
Job Type: Full-time (rotational shifts)
Job Description:
- We are seeking a detail-oriented and customer-focused individual to join our team as a Data Entry and Customer Support Representative. This role involves entering data into Google Sheets and providing excellent customer service (phone calls) within our operations department.
- Perform accurate and efficient data entry.
- Provide high-quality customer service to clients and suppliers.
- Adhere to work schedules and complete assigned tasks promptly.
- Maintain professionalism and courtesy in all interactions.
- Upon acceptance into the position, there will be an initial on-site technical test to assess data entry skills and English proficiency. If the candidate passes, the work schedule will be as follows:On-site training may range from 1 to 2 weeks.
- On-site training is conducted during daytime hours only.
- Post-training, work will be fully remote with variable 8-hour shifts.
- Weekly day off and overtime compensation.
- Opportunities for promotion and salary increases based on performance evaluations
- Our company is Egypt's pioneer in transforming the tourism sector through digital innovation. Based in New Cairo, we offer tailored digital solutions for tourism businesses, including website development, content management, and a proprietary payment system. Our services also encompass mobile app development and innovative booking devices to enhance customer engagement and streamline operations. Committed to digital excellence, we drive efficiency and elevate the tourism experience in Egypt.
Requirements:
- Proficiency in using computers and the internet.
- Excellent command of the English language, B1-B2 level (Reading, Writing, Speaking), no accent is required.
- Commitment to work schedules and tasks.
- Courteous and professional demeanor in dealing with customers and suppliers.
- Possession of a personal computer or laptop for remote work.
- Previous experience is a plus but not required.
- Interviews are in-person only, not online.
- Full-time commitment and adherence to working hours are essential.
- This is not a call center role, phone communication is reserved strictly for case-specific situations
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