وظيفة خدمة عملاء بمنصة أويا راتب 12 الاف جنية

نبذة مختصرة عن شركة اويا
هي منصة رائدة في مجال التجارة الإلكترونية تهدف إلى تسهيل وتعزيز عمليات التجارة والتصدير من خلال الشراكات الاستراتيجية

Job Details
Experience Needed:

1 to 3 years
Career Level:

Entry Level (Junior Level / Fresh Grad)
Education Level:

Bachelor's Degree
Salary:

8000 to 12000 EGP Per Month, + Bouns

Job Description
For Startup Environment

• We are looking for a professional and flexible Customer Support Agent to join our team in a fast-paced startup environment. The ideal candidate is someone with good customer handling skills, strong call etiquette, and the ability to adapt quickly to new systems, processes, and changes.
• This role requires a responsible, punctual, and customer-focused person who can handle inquiries across multiple channels efficiently.

Key Responsibilities

• Handle customer inquiries via calls, chat, and email professionally
• Ensure excellent call etiquette and communication with customers
• Respond to customers quickly and accurately according to SLA
• Use the CRM system efficiently to log and track all interactions
• Identify customer needs and understand customer behavior patterns
• Provide proper solutions and guidance to customers
• Maintain full adherence to working hours and shift timing
• Adapt to changes in processes, tools, and workflow smoothly
• Work effectively in a dynamic and changing environment

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