Operations Manager (SDM) Jobs In Egypt And Career In Stream International Egypt Vacancies In Giza 2014
Employer Stream International Egypt
Job Title Operations Manager (SDM)
Vacancy Deadline(mm/dd/yy) 1/1/2015
Languages Excellent Command of Italian. Very Good command of English.
Languages Italian, Excellent
English, Very Good
Country Egypt
City Giza
Job Category Customer Service, Call Center
Job Type Full Time
Job Level Managerial
Description Lead team members, foster their professional development and growth, promote teamwork and cooperation with the goal of producing industry best Big Five Results. Create a work environment to drive employee engagement and manage the operational and tactical requirements of the client on a daily basis. Develop a detailed understanding of the P&L for a LOB.. Provide leadership and guidance to Team Managers to ensure consistent administration of company policies and standards. Act as an escalation point for employee relations where the Team Manager assesses the need for additional support. Resolve personnel issues in a professional and timely manner and deliver any necessary corrective action. Implement all disciplinary actions in accordance with company policy and ensure consistency. Prepare and deliver annual performance appraisals of direct reports on a regular basis. Manage the appraisal process within the team ensuring reviews are processed on time. Conduct regular team meetings to review team performance, and define and implement any corrective actions needed to meet operational performance. Also, ensure expedient communication of relevant information and offer an open forum for input from the team. Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching. Complete bi-weekly payroll for direct reports. Participate in cross functional meetings to review information received from operational support functions - Training, HR Quality, Ops Planning etc.- and partner to define action plans that resolve performance issues and continuously improve performance. Implement site and/or line of business best practices and minimize need for client intervention. Drive consistent performance that is repeatable and reliable Evaluate staffing needs, with input from BD and Client, and make adjustments to meet changing requirements.
Qualifications Fluency in Italian is a must. Minimum of four (4) years experience leading a team that provided exceptional customer/technical/sales support. (Internal candidates must have graduated from TM Leadership Academy) Ability to display strong verbal and written communication skills and proven ability to sustain effective relations internally and externally across all levels. Knowledge of contact services industry. Prior experience that required managing multiple projects and tasks effectively and efficiently. Knowledge of basic PC applications needed to successfully manage the position. Excellent problem solving and decision making abilities. Ability to work with minimal guidance or supervision in a rapidly changing environment. Ability to motivate and mentor team, presenting new opportunities and challenges for additional development. Self motivated, with ability to work both independently and within a team environment.
Gender Any
Car owner Any
Experience 6 - 9 Years.
Other Skills Total Experience from 6-9 years in the call center field with minimum of 3 years in a managerial level.
Salary (L.E.) Negotiable
Job Contact Email Stream.Amcham@gmail.com please mention the Job Title in you subject.
Operations Manager (SDM) Jobs In Egypt And Career In Stream International Egypt Vacancies In Giza 2014
Employer Stream International Egypt
Job Title Operations Manager (SDM)
Vacancy Deadline(mm/dd/yy) 1/1/2015
Languages Excellent Command of Italian. Very Good command of English.
Languages Italian, Excellent
English, Very Good
Country Egypt
City Giza
Job Category Customer Service, Call Center
Job Type Full Time
Job Level Managerial
Description Lead team members, foster their professional development and growth, promote teamwork and cooperation with the goal of producing industry best Big Five Results. Create a work environment to drive employee engagement and manage the operational and tactical requirements of the client on a daily basis. Develop a detailed understanding of the P&L for a LOB.. Provide leadership and guidance to Team Managers to ensure consistent administration of company policies and standards. Act as an escalation point for employee relations where the Team Manager assesses the need for additional support. Resolve personnel issues in a professional and timely manner and deliver any necessary corrective action. Implement all disciplinary actions in accordance with company policy and ensure consistency. Prepare and deliver annual performance appraisals of direct reports on a regular basis. Manage the appraisal process within the team ensuring reviews are processed on time. Conduct regular team meetings to review team performance, and define and implement any corrective actions needed to meet operational performance. Also, ensure expedient communication of relevant information and offer an open forum for input from the team. Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching. Complete bi-weekly payroll for direct reports. Participate in cross functional meetings to review information received from operational support functions - Training, HR Quality, Ops Planning etc.- and partner to define action plans that resolve performance issues and continuously improve performance. Implement site and/or line of business best practices and minimize need for client intervention. Drive consistent performance that is repeatable and reliable Evaluate staffing needs, with input from BD and Client, and make adjustments to meet changing requirements.
Qualifications Fluency in Italian is a must. Minimum of four (4) years experience leading a team that provided exceptional customer/technical/sales support. (Internal candidates must have graduated from TM Leadership Academy) Ability to display strong verbal and written communication skills and proven ability to sustain effective relations internally and externally across all levels. Knowledge of contact services industry. Prior experience that required managing multiple projects and tasks effectively and efficiently. Knowledge of basic PC applications needed to successfully manage the position. Excellent problem solving and decision making abilities. Ability to work with minimal guidance or supervision in a rapidly changing environment. Ability to motivate and mentor team, presenting new opportunities and challenges for additional development. Self motivated, with ability to work both independently and within a team environment.
Gender Any
Car owner Any
Experience 6 - 9 Years.
Other Skills Total Experience from 6-9 years in the call center field with minimum of 3 years in a managerial level.
Salary (L.E.) Negotiable
Job Contact Email Stream.Amcham@gmail.com please mention the Job Title in you subject.
Operations Manager (SDM) Jobs In Egypt And Career In Stream International Egypt Vacancies In Giza 2014
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