Call Center Officer Jobs In Egypt And Career In British Council Vacancies In Cairo 2015
Employer British Council
Job Title Call Center Officer
Vacancy Deadline(mm/dd/yy) 3/14/2015
Languages - Fluent level of spoken and written English – level B2 - Advanced level of spoken and written Arabic C1
Languages English, Excellent
Country Egypt
City Cairo
Job Category Customer Service
Job Type Full Time
Job Level Junior
Description To manage the British Council Call Centre ensuring delivery of the full range of British Councils activities and services. Manage a team of professional customer service assistants who provide services following Customer Service Excellence standards in the Call Centre to achieve country strategic objectives and achieve maximum impact with our target audiences in Egypt and in the Middle East and North Africa (MENA) region. —Promote the sales of examinations and Teaching centre products and services, as well as provide information and support regarding British Council programmes. —Support the delivery of customer services strategy as required based on the customer services Excellence standard. —Handle customers` and students` complaints and feedback received via Call Centre. Act upon them in a timely manner according to the British Council Complaints policy and the Customer Services standards.
Qualifications -3 years of full time in call centre, 2 of which in team leader / supervisory role. -Call Centre Quality experience in: •Monitoring of calls •Coaching to call quality standards
Gender Any
Car owner no
Experience 3 - 5 Years.
Other Skills •Using Technology; operates as an advanced user in all Microsoft office applications. •Communicating & influencing; clearly & effectively.
Salary (L.E.) 4000 - 6000
Comments Kindly note that the online application form is mandatory for applying which is available on the below link: http://goo.gl/T7K5MN Deadline for receiving applications: 14/3/2015at 5:00 pm. Good luck
Job Contact Email http://goo.gl/T7K5MN
Call Center Officer Jobs In Egypt And Career In British Council Vacancies In Cairo 2015
Employer British Council
Job Title Call Center Officer
Vacancy Deadline(mm/dd/yy) 3/14/2015
Languages - Fluent level of spoken and written English – level B2 - Advanced level of spoken and written Arabic C1
Languages English, Excellent
Country Egypt
City Cairo
Job Category Customer Service
Job Type Full Time
Job Level Junior
Description To manage the British Council Call Centre ensuring delivery of the full range of British Councils activities and services. Manage a team of professional customer service assistants who provide services following Customer Service Excellence standards in the Call Centre to achieve country strategic objectives and achieve maximum impact with our target audiences in Egypt and in the Middle East and North Africa (MENA) region. —Promote the sales of examinations and Teaching centre products and services, as well as provide information and support regarding British Council programmes. —Support the delivery of customer services strategy as required based on the customer services Excellence standard. —Handle customers` and students` complaints and feedback received via Call Centre. Act upon them in a timely manner according to the British Council Complaints policy and the Customer Services standards.
Qualifications -3 years of full time in call centre, 2 of which in team leader / supervisory role. -Call Centre Quality experience in: •Monitoring of calls •Coaching to call quality standards
Gender Any
Car owner no
Experience 3 - 5 Years.
Other Skills •Using Technology; operates as an advanced user in all Microsoft office applications. •Communicating & influencing; clearly & effectively.
Salary (L.E.) 4000 - 6000
Comments Kindly note that the online application form is mandatory for applying which is available on the below link: http://goo.gl/T7K5MN Deadline for receiving applications: 14/3/2015at 5:00 pm. Good luck
Job Contact Email http://goo.gl/T7K5MN
Call Center Officer Jobs In Egypt And Career In British Council Vacancies In Cairo 2015
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