Country Customer Service Manager Jobs In Egypt And Career In TNT Egypt Vacancies In Giza 2015
Employer TNT Egypt
Job Title Country Customer Service Manager
Vacancy Deadline(mm/dd/yy) 5/30/2015
Languages English, Excellent
Country Egypt
City Giza
Job Category Customer Service
Job Type Full Time
Job Level Managerial
Description Manage the customer service team in a contact centre through implementation of the customer service business plan and excellent people management practices, resulting in improved financial, people and customer results. To implement TNT Egypt Customer Service strategy and operating plan within the contact centre, to ensure business unit and global consistency of customer service practices, and high standards of Customer Service performance. To establish a customer-focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention. To lead, motivate and empower staff through effective and open communication, excellent leadership, regular performance feedback and team building, in order to maximise customer satisfaction, business results and employees satisfaction. Ensure the compliance to formal recruitment procedures, with Human Resources, to ensure the contact centre attracts and retains the very best customer service employees. To effectively plan and manage resources to meet and exceed internal and external service levels at all times, and to provide excellent accessibility and service to customers. To deploy and monitor Customer Service processes policies and procedures in order to ensure the consistency, efficiency and quality of internal and external customer experiences. To manage the contact centre budget in line with Value Based Management principles in order to create value to the business and shareholders from the Customer Service organisation. To contribute to the effective rollout of TNT Egypt Customer Service projects, through contribution of professional expertise and leadership.
Qualifications Preferred Experience and Knowledge - Seven years experience in the contact centre environment. - Five years experience in a contact centre management position - Experience in a multinational company and in dealing with different cultures. - Good knowledge of Contact Centre related technology including ACD, CTI, and resource planning tools. - Proven experience and knowledge in effective training, coaching and people management practices, including leadership development. Necessary Technical / Functional Skills - Language skills: Mastery of the English language both verbal and written. - Finance knowledge for non-Financial Management - Communication capability at a senior / board level, both internally and externally; - Recognized general and people management skills;
Gender Any
Car owner yes
Experience 6 - 9 Years.
Salary (L.E.) Negotiable
Comments Please quote “Country Customer Service Manager “in the subject line.
Job Contact Email If you are interested please send your updated CV aligned with a recent photo to, Email: reda.saeedy@tnt.com
Country Customer Service Manager Jobs In Egypt And Career In TNT Egypt Vacancies In Giza 2015
Employer TNT Egypt
Job Title Country Customer Service Manager
Vacancy Deadline(mm/dd/yy) 5/30/2015
Languages English, Excellent
Country Egypt
City Giza
Job Category Customer Service
Job Type Full Time
Job Level Managerial
Description Manage the customer service team in a contact centre through implementation of the customer service business plan and excellent people management practices, resulting in improved financial, people and customer results. To implement TNT Egypt Customer Service strategy and operating plan within the contact centre, to ensure business unit and global consistency of customer service practices, and high standards of Customer Service performance. To establish a customer-focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention. To lead, motivate and empower staff through effective and open communication, excellent leadership, regular performance feedback and team building, in order to maximise customer satisfaction, business results and employees satisfaction. Ensure the compliance to formal recruitment procedures, with Human Resources, to ensure the contact centre attracts and retains the very best customer service employees. To effectively plan and manage resources to meet and exceed internal and external service levels at all times, and to provide excellent accessibility and service to customers. To deploy and monitor Customer Service processes policies and procedures in order to ensure the consistency, efficiency and quality of internal and external customer experiences. To manage the contact centre budget in line with Value Based Management principles in order to create value to the business and shareholders from the Customer Service organisation. To contribute to the effective rollout of TNT Egypt Customer Service projects, through contribution of professional expertise and leadership.
Qualifications Preferred Experience and Knowledge - Seven years experience in the contact centre environment. - Five years experience in a contact centre management position - Experience in a multinational company and in dealing with different cultures. - Good knowledge of Contact Centre related technology including ACD, CTI, and resource planning tools. - Proven experience and knowledge in effective training, coaching and people management practices, including leadership development. Necessary Technical / Functional Skills - Language skills: Mastery of the English language both verbal and written. - Finance knowledge for non-Financial Management - Communication capability at a senior / board level, both internally and externally; - Recognized general and people management skills;
Gender Any
Car owner yes
Experience 6 - 9 Years.
Salary (L.E.) Negotiable
Comments Please quote “Country Customer Service Manager “in the subject line.
Job Contact Email If you are interested please send your updated CV aligned with a recent photo to, Email: reda.saeedy@tnt.com
Country Customer Service Manager Jobs In Egypt And Career In TNT Egypt Vacancies In Giza 2015
