Customer Service Representative Jobs In Egypt And Career In Nile Projects & Trading Co Vacancies In Alexandria 2015
Job Title Customer Service Representative
Vacancy Deadline(mm/dd/yy) 7/31/2015
Languages
Languages English, Excellent
Country Egypt
City Alexandria
Job Category Customer Service
Job Type Full Time
Job Level Junior
Description 1. Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. 2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. 3. Check to ensure that appropriate changes were made to resolve customers problems. 4. Refer unresolved customer grievances to designated departments for further investigation. 5. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. 6. Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. 7. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. 8. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
Qualifications •Active Listening •Service Orientation •Critical Thinking
Gender Any
Car owner no
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Email Mostafa-Mohammady@nileprojects.com
Customer Service Representative Jobs In Egypt And Career In Nile Projects & Trading Co Vacancies In Alexandria 2015
Job Title Customer Service Representative
Vacancy Deadline(mm/dd/yy) 7/31/2015
Languages
Languages English, Excellent
Country Egypt
City Alexandria
Job Category Customer Service
Job Type Full Time
Job Level Junior
Description 1. Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. 2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. 3. Check to ensure that appropriate changes were made to resolve customers problems. 4. Refer unresolved customer grievances to designated departments for further investigation. 5. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. 6. Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. 7. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. 8. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
Qualifications •Active Listening •Service Orientation •Critical Thinking
Gender Any
Car owner no
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Email Mostafa-Mohammady@nileprojects.com
Customer Service Representative Jobs In Egypt And Career In Nile Projects & Trading Co Vacancies In Alexandria 2015
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