Customer Service Representative/Fresh Graduate Jobs In Egypt And Career In Xceed Contact Center Vacancies In Cairo 2014
Employer Xceed Contact Center
Job Title Customer Service Representative
Languages Languages: Very Good command of Arabic and English (oral/written)
Country Egypt
Job Category Call Center
Job Type Full Time
Description 1. Adhere to their scheduled shifts within the set boundaries 2. Ensure adherence to set processes and utilization of relevant knowledge basis while handling transactions 3. Complete necessary documentation related to all transactions with minimal deviation 4. Understand specific customer needs and offer the most suitable products / services 5. Escalate customer complaints and queries wherever necessary, according to agreed SLAs 6. Complete appropriate skill verification tests on time 7. Keep self-updated on account products, offers and processes 8. Make suggestions for process improvements to team leaders and supervisors using insights from customer experiences
Qualifications University Graduate 0 years in a call centre. IT Skills: Good knowledge of Windows operating environment, Word, Excel & PowerPoint Languages: Very Good command of Arabic and English (oral/written) Ability to work a full-time shifts schedule including nights, weekends, and holidays if required.
Gender Any
Experience 0 – New Graduate Years.
Salary (L.E.) Less than 1500
Comments Interested candidates should send their updated CVs to sarah.yacoubxceedcc.com mentioning "Customer Service Representative" in the subjectline
Job Contact Info. sarah.yacoub@xceedcc.com
Employer Xceed Contact Center
Job Title Customer Service Representative
Languages Languages: Very Good command of Arabic and English (oral/written)
Country Egypt
Job Category Call Center
Job Type Full Time
Description 1. Adhere to their scheduled shifts within the set boundaries 2. Ensure adherence to set processes and utilization of relevant knowledge basis while handling transactions 3. Complete necessary documentation related to all transactions with minimal deviation 4. Understand specific customer needs and offer the most suitable products / services 5. Escalate customer complaints and queries wherever necessary, according to agreed SLAs 6. Complete appropriate skill verification tests on time 7. Keep self-updated on account products, offers and processes 8. Make suggestions for process improvements to team leaders and supervisors using insights from customer experiences
Qualifications University Graduate 0 years in a call centre. IT Skills: Good knowledge of Windows operating environment, Word, Excel & PowerPoint Languages: Very Good command of Arabic and English (oral/written) Ability to work a full-time shifts schedule including nights, weekends, and holidays if required.
Gender Any
Experience 0 – New Graduate Years.
Salary (L.E.) Less than 1500
Comments Interested candidates should send their updated CVs to sarah.yacoubxceedcc.com mentioning "Customer Service Representative" in the subjectline
Job Contact Info. sarah.yacoub@xceedcc.com
