Customer Services Assistant Jobs In Egypt And Career In British Council Vacancies In Cairo 2014
Employer British Council
Job Title Customer Services Assistant
Vacancy Deadline(mm/dd/yy) 8/3/2014
Languages Fluent English speaking and writing (level B2) Fluent Arabic speaking and writing
Languages English, Excellent
Arabic, Excellent
Country Egypt
City Cairo
Job Category Customer Service
Job Type Full Time
Job Level Junior
Description 1. Customer Service Delivery To assist with the delivery of an integrated service to corporate standards which meets the needs of internal and external customers to enable all departments to meet their agreed targets: —Assisting in answering all types of first level enquiries relating to British Council activities in country. —Assisting with dealing with second level (specific) enquiries or referring them to the appropriate person within the office who can deal with them. 2. Registration & Finance —To register customers and to collect income received and transfer it accurately. —Use relevant systems to maintain records on the system & complete daily reconciliations. 3. Back Office support To carry out a range of back office tasks including post registration services, Campus/finance related tasks, supporting corporate client registration, data handling, support for delivery of events and maintenance for contacts and Call Centre platform. To assist with the day to day back office administration of the Teaching Centre and Exams departments as needed, co-ordinated by the Customer Services Manager and Officers including but not limited to: —Deliver accurate and friendly registration services to Teaching Centre students and Examinations candidates to meet customer needs and to enable targets to be met —Handling Exams and Teaching Centre back office tasks within the Service Levels Agreements agreed and according to Quality Standards and guidelines —Attending to verification and stamping requests
Qualifications University degree or equivalent One year professional experience in dealing with customers face to face/ front line or Call Centre Financial Skills: Awareness of cash handling and payment system process and document standards Awareness of the concept of reconciliation
Gender Any
Car owner Any
Experience 1 - 2 Years.
Other Skills Marketing & Customer Services Skills: Understanding the British Council and its values. (Level 1) Responding to customer needs (Level 1) Building strong relationships which add value to the United Kingdom (Level 1) Obtaining and evaluating feedback (Level 1) Computer Skills Using Microsoft Outlook & Word (Level 1) Using Microsoft Excel (Level 1) Using Internet Explorer/Google Chrome (Level 1) To understand and use the Council’s IT systems in an effective manner in compliance with IT security standards
Salary (L.E.) 2000 – 4000
Comments Kindly note that the application form is mandatory for applying which is available on the below link: http://www.britishcouncil.org.eg/en/about/jobs/customer-services-assistant-0
Job Contact Email applications should be sent to: Customer.services@britishcouncil.org.eg Deadline for receiving applications: Sunday 3 Aug 2014 at 5:00 PM
Employer British Council
Job Title Customer Services Assistant
Vacancy Deadline(mm/dd/yy) 8/3/2014
Languages Fluent English speaking and writing (level B2) Fluent Arabic speaking and writing
Languages English, Excellent
Arabic, Excellent
Country Egypt
City Cairo
Job Category Customer Service
Job Type Full Time
Job Level Junior
Description 1. Customer Service Delivery To assist with the delivery of an integrated service to corporate standards which meets the needs of internal and external customers to enable all departments to meet their agreed targets: —Assisting in answering all types of first level enquiries relating to British Council activities in country. —Assisting with dealing with second level (specific) enquiries or referring them to the appropriate person within the office who can deal with them. 2. Registration & Finance —To register customers and to collect income received and transfer it accurately. —Use relevant systems to maintain records on the system & complete daily reconciliations. 3. Back Office support To carry out a range of back office tasks including post registration services, Campus/finance related tasks, supporting corporate client registration, data handling, support for delivery of events and maintenance for contacts and Call Centre platform. To assist with the day to day back office administration of the Teaching Centre and Exams departments as needed, co-ordinated by the Customer Services Manager and Officers including but not limited to: —Deliver accurate and friendly registration services to Teaching Centre students and Examinations candidates to meet customer needs and to enable targets to be met —Handling Exams and Teaching Centre back office tasks within the Service Levels Agreements agreed and according to Quality Standards and guidelines —Attending to verification and stamping requests
Qualifications University degree or equivalent One year professional experience in dealing with customers face to face/ front line or Call Centre Financial Skills: Awareness of cash handling and payment system process and document standards Awareness of the concept of reconciliation
Gender Any
Car owner Any
Experience 1 - 2 Years.
Other Skills Marketing & Customer Services Skills: Understanding the British Council and its values. (Level 1) Responding to customer needs (Level 1) Building strong relationships which add value to the United Kingdom (Level 1) Obtaining and evaluating feedback (Level 1) Computer Skills Using Microsoft Outlook & Word (Level 1) Using Microsoft Excel (Level 1) Using Internet Explorer/Google Chrome (Level 1) To understand and use the Council’s IT systems in an effective manner in compliance with IT security standards
Salary (L.E.) 2000 – 4000
Comments Kindly note that the application form is mandatory for applying which is available on the below link: http://www.britishcouncil.org.eg/en/about/jobs/customer-services-assistant-0
Job Contact Email applications should be sent to: Customer.services@britishcouncil.org.eg Deadline for receiving applications: Sunday 3 Aug 2014 at 5:00 PM
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