Service Adviser Jobs In Egypt And Career In EATC Egyptian Automotive & Trading Co Vacancies In Alexandria 2014
Employer EATC Egyptian Automotive & Trading Co.
Job Title Service Adviser
Vacancy Deadline(mm/dd/yy) 9/1/2014
Languages Good written and spoken English
Languages English, Very Good
Country Egypt
City Alexandria
Job Category Automotive
Job Type Full Time
Job Level Junior
Description 1.Acknowledge and greet customers politely and courteously when they enter the reception area and assist them through the Book In process. 2.Advise customers about necessary service for routine maintenance. Help identify problems by questioning the customer or doing a visual inspection or road test. 3.Record the customer requirements on a Job Order Form informing customer of estimated labor and parts charges when requested, inspect customers vehicle and record any damage/comments on the Job Order Form (receipt of customer supplied product), sign same and allow customer to read, or read details to them, and obtain their signature (contract review). 4.Follow up with Team leader to see if vehicle will be ready when promised, advise the customer of any delays and for additional work exceeding 10% of estimate contact the customer and obtain his agreement to proceed (amendment to contract). 5.Acknowledge and greet returning customers politely and courteously when they enter the reception area, explain the details of the work done, parts changed, notes on the Quality Control Sheet. etc. 6.For any vehicles requiring delivery, coordinate the checking, cleaning and delivery, using Reception Driver. 7.Take special, even priority, care of a customer with returned work or who has a complaint on the service rendered and that the same is properly recorded in the Customer Contact system and advised to the Reception Supervisor (corrective and preventive action - customer complaints). Periodically check Job Cards and Register for any vehicles not completed as promised, establish reasons and advise customer of progress. 8.Follow Warranty policy, procedure and instructions supplied by Warranty manager
Qualifications Education: Bsc. Mechanical Engineering or equivalent. Experience: 3 years in a similar position. Computer: Ability to use Microsoft Office to include Microsoft Word, Excel and email and Ability to use of computer databases
Gender Any
Car owner Any
Education major Electromechanical
Experience 1 - 2 Years.
Compensations -Excellent Salary structure -Social insurance -Medical insurance -Transportation
Salary (L.E.) Negotiable
Comments Contact directly at : sherif.said@eaec.com.eg
Job Contact Email sheri.said@eaec.com.eg
Employer EATC Egyptian Automotive & Trading Co.
Job Title Service Adviser
Vacancy Deadline(mm/dd/yy) 9/1/2014
Languages Good written and spoken English
Languages English, Very Good
Country Egypt
City Alexandria
Job Category Automotive
Job Type Full Time
Job Level Junior
Description 1.Acknowledge and greet customers politely and courteously when they enter the reception area and assist them through the Book In process. 2.Advise customers about necessary service for routine maintenance. Help identify problems by questioning the customer or doing a visual inspection or road test. 3.Record the customer requirements on a Job Order Form informing customer of estimated labor and parts charges when requested, inspect customers vehicle and record any damage/comments on the Job Order Form (receipt of customer supplied product), sign same and allow customer to read, or read details to them, and obtain their signature (contract review). 4.Follow up with Team leader to see if vehicle will be ready when promised, advise the customer of any delays and for additional work exceeding 10% of estimate contact the customer and obtain his agreement to proceed (amendment to contract). 5.Acknowledge and greet returning customers politely and courteously when they enter the reception area, explain the details of the work done, parts changed, notes on the Quality Control Sheet. etc. 6.For any vehicles requiring delivery, coordinate the checking, cleaning and delivery, using Reception Driver. 7.Take special, even priority, care of a customer with returned work or who has a complaint on the service rendered and that the same is properly recorded in the Customer Contact system and advised to the Reception Supervisor (corrective and preventive action - customer complaints). Periodically check Job Cards and Register for any vehicles not completed as promised, establish reasons and advise customer of progress. 8.Follow Warranty policy, procedure and instructions supplied by Warranty manager
Qualifications Education: Bsc. Mechanical Engineering or equivalent. Experience: 3 years in a similar position. Computer: Ability to use Microsoft Office to include Microsoft Word, Excel and email and Ability to use of computer databases
Gender Any
Car owner Any
Education major Electromechanical
Experience 1 - 2 Years.
Compensations -Excellent Salary structure -Social insurance -Medical insurance -Transportation
Salary (L.E.) Negotiable
Comments Contact directly at : sherif.said@eaec.com.eg
Job Contact Email sheri.said@eaec.com.eg
