Testing and Customer Service Assistant Jobs In Egypt And Career In AMIDEAST America-Mideast Educational and Training Services, IncVacancies In Alexandria 2014
Employer AMIDEAST America-Mideast Educational and Training Services, Inc.
Job Title Testing and Customer Service Assistant
Vacancy Deadline(mm/dd/yy) 11/30/2014
Languages English, Excellent
Country Egypt
City Alexandria
Job Category Customer Service
Job Type Full Time
Job Level Junior
Description The Testing and Customer Service Assistant is responsible for supporting the testing and Customer Service departments in all aspects of AMIDEASTs testing programs. Advice and respond to all handling customers, inquiries, proctoring exams (once certified), completing necessary paperwork and updating databases. The Testing and Customer Service Assistant supports the work of the unit as a whole to ensure that the testing and customer services standards are efficiently met. — Work on split time basis between Testing and the Customer Services teams — Verifying testing materials and maintain test security and integrity at all times — Comply with all test dates provided on critical test date schedule; sending registration forms, preparing and distributing tests admission tickets and scores. — Verify scores received with those on the SharePoint and respond to related customers requests — Observe SAT testing centers to ensure that they meet the College Board requirements — Act as Prometric Test Center Administrator — Implement Prometric Test Center rules and regulation and the testing client standards — Register candidates for local and computer-based examinations. — Proctor institutional and official ETS examinations according to set rules and regulations to maintain test security. — Provide high quality customer service to all AMIDEAST clients and test-takers. — Assist customer service team in the testing programs by working as part of the team in their customer facing setup. — Continuously works to improve the support of the testing team to the customer services team to make them autonomous and capable to responding directly to the customers. — Perform customer services tasks
Qualifications • Bachelor’s degree • Excellent English and Arabic oral and written communication skills • One to two years of work experience • Excellent team player and customer service focused • Precise attention to detail and excellent organizational skills • Flexible personality, ability to handle multiple tasks at one time and to work under pressure • Proficiency in the Microsoft Windows environment, especially Microsoft Word, Excel, and Outlook
Gender Any
Car owner Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Email HR-egypt@amideast.org
Testing and Customer Service Assistant Jobs In Egypt And Career In AMIDEAST America-Mideast Educational and Training Services, Inc Vacancies In Alexandria 2014
Employer AMIDEAST America-Mideast Educational and Training Services, Inc.
Job Title Testing and Customer Service Assistant
Vacancy Deadline(mm/dd/yy) 11/30/2014
Languages English, Excellent
Country Egypt
City Alexandria
Job Category Customer Service
Job Type Full Time
Job Level Junior
Description The Testing and Customer Service Assistant is responsible for supporting the testing and Customer Service departments in all aspects of AMIDEASTs testing programs. Advice and respond to all handling customers, inquiries, proctoring exams (once certified), completing necessary paperwork and updating databases. The Testing and Customer Service Assistant supports the work of the unit as a whole to ensure that the testing and customer services standards are efficiently met. — Work on split time basis between Testing and the Customer Services teams — Verifying testing materials and maintain test security and integrity at all times — Comply with all test dates provided on critical test date schedule; sending registration forms, preparing and distributing tests admission tickets and scores. — Verify scores received with those on the SharePoint and respond to related customers requests — Observe SAT testing centers to ensure that they meet the College Board requirements — Act as Prometric Test Center Administrator — Implement Prometric Test Center rules and regulation and the testing client standards — Register candidates for local and computer-based examinations. — Proctor institutional and official ETS examinations according to set rules and regulations to maintain test security. — Provide high quality customer service to all AMIDEAST clients and test-takers. — Assist customer service team in the testing programs by working as part of the team in their customer facing setup. — Continuously works to improve the support of the testing team to the customer services team to make them autonomous and capable to responding directly to the customers. — Perform customer services tasks
Qualifications • Bachelor’s degree • Excellent English and Arabic oral and written communication skills • One to two years of work experience • Excellent team player and customer service focused • Precise attention to detail and excellent organizational skills • Flexible personality, ability to handle multiple tasks at one time and to work under pressure • Proficiency in the Microsoft Windows environment, especially Microsoft Word, Excel, and Outlook
Gender Any
Car owner Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Email HR-egypt@amideast.org
Testing and Customer Service Assistant Jobs In Egypt And Career In AMIDEAST America-Mideast Educational and Training Services, Inc Vacancies In Alexandria 2014
