Customer Retention Advisor/Fresh Graduate Jobs In Egypt And Career In Global Direct TV - OSN Vacancies In Cairo 2015
Employer Global Direct TV - OSN
Job Title Customer Retention Advisor
Vacancy Deadline(mm/dd/yy) 3/31/2015
Languages Arabic, Excellent
English, Excellent
Country Egypt
City Cairo
Job Category Media
Job Type Full Time
Job Level Junior
Description — To answer all retention inbound calls while adhering to departments KPI standards. — To contact existing and potential OSN regional customers according to preset outbound campaigns. — To handle customer inquiries, complaints, payments extension and service requests. — To repair trust and increase customer retention by winning back customer loyalty. — To achieve individual retention and revenue targets and exceed within set deadlines. — To constantly be fully aware of OSNs product knowledge, business rules, campaign activity and process. — To consistently update and maintain an awareness of competitor activity. — To complete all paper & system based records. — Meet weekly and monthly performance benchmarks in speed, accuracy and volume. — To actively contribute, participate and work effectively towards attaining the teams business goals.
Qualifications • Customer orientated / driven • Bilingual – Arabic / English speaker is highly preferable. • Strong communication skills • Good telephone etiquette • Adaptable – React quickly to changes in a dynamic environment. • Perseverance – Ability to work to strict deadlines • Self Motivated – Ability to work unsupervised and under own initiative • Team player – Ability to work as part of a team • Accuracy and attention to detail • Results driven • Good planning and organizational skills • Positive attitude • Flexibility is essential as the position includes shift work • Call Centre experience for a minimum of 1 year • Knowledge of Microsoft applications • Knowledge of Pay TV industry is desirable
Gender Any
Car owner Any
Experience 0 – New Graduate Years.
Salary (L.E.) Negotiable
Comments Please Mention ( CRA ) On the subject
Job Contact Email hassan.ragaey@osn.com
Customer Retention Advisor/Fresh Graduate Jobs In Egypt And Career In Global Direct TV - OSN Vacancies In Cairo 2015
Employer Global Direct TV - OSN
Job Title Customer Retention Advisor
Vacancy Deadline(mm/dd/yy) 3/31/2015
Languages Arabic, Excellent
English, Excellent
Country Egypt
City Cairo
Job Category Media
Job Type Full Time
Job Level Junior
Description — To answer all retention inbound calls while adhering to departments KPI standards. — To contact existing and potential OSN regional customers according to preset outbound campaigns. — To handle customer inquiries, complaints, payments extension and service requests. — To repair trust and increase customer retention by winning back customer loyalty. — To achieve individual retention and revenue targets and exceed within set deadlines. — To constantly be fully aware of OSNs product knowledge, business rules, campaign activity and process. — To consistently update and maintain an awareness of competitor activity. — To complete all paper & system based records. — Meet weekly and monthly performance benchmarks in speed, accuracy and volume. — To actively contribute, participate and work effectively towards attaining the teams business goals.
Qualifications • Customer orientated / driven • Bilingual – Arabic / English speaker is highly preferable. • Strong communication skills • Good telephone etiquette • Adaptable – React quickly to changes in a dynamic environment. • Perseverance – Ability to work to strict deadlines • Self Motivated – Ability to work unsupervised and under own initiative • Team player – Ability to work as part of a team • Accuracy and attention to detail • Results driven • Good planning and organizational skills • Positive attitude • Flexibility is essential as the position includes shift work • Call Centre experience for a minimum of 1 year • Knowledge of Microsoft applications • Knowledge of Pay TV industry is desirable
Gender Any
Car owner Any
Experience 0 – New Graduate Years.
Salary (L.E.) Negotiable
Comments Please Mention ( CRA ) On the subject
Job Contact Email hassan.ragaey@osn.com
Customer Retention Advisor/Fresh Graduate Jobs In Egypt And Career In Global Direct TV - OSN Vacancies In Cairo 2015
