Call Center Agent Jobs In Egypt And Career In Vacancies In Cairo 2015
Job Title Call Center Agent
Vacancy Deadline(mm/dd/yy) 7/16/2015
Languages Arabic, Excellent
English, Very Good
Country Egypt
City Cairo
Job Category Call Center, Customer Service
Job Type Full Time
Job Level Junior
Description Resolve customer complaints via phone, email, and social media. —Manage billing problems, and Tech INQ over the phone , mail and social media. —Handing the voice massages —Attracts potential customers by answering product and service questions —Follow up and retain our customers —Recommends potential products or services to management by collecting customer information and analyzing customer needs. —Work with customer service manager to ensure proper customer service is being delivered. —Handle changes in policies or renewals. —Greet customers warmly and ascertain problem or reason for calling. —Handling the tech problem related to ADSL (line down , no browsing , flapping , router configuration‡.) —Cancel or upgrade accounts. —deal directly with customers either by telephone, electronically or face to face. —Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
Qualifications Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Retention Skills, Follow up Skills, active listener.
Gender Any
Car owner Any
Experience 1 - 2 Years.
Other Skills Investigation skills & first call resolution
Salary (L.E.) Negotiable
Comments Please send your updated CV and write Call Center in the subject,Candidate must be willing to work night shifts.
Job Contact Email hr@noor.net
Call Center Agent Jobs In Egypt And Career In Vacancies In Cairo 2015
Job Title Call Center Agent
Vacancy Deadline(mm/dd/yy) 7/16/2015
Languages Arabic, Excellent
English, Very Good
Country Egypt
City Cairo
Job Category Call Center, Customer Service
Job Type Full Time
Job Level Junior
Description Resolve customer complaints via phone, email, and social media. —Manage billing problems, and Tech INQ over the phone , mail and social media. —Handing the voice massages —Attracts potential customers by answering product and service questions —Follow up and retain our customers —Recommends potential products or services to management by collecting customer information and analyzing customer needs. —Work with customer service manager to ensure proper customer service is being delivered. —Handle changes in policies or renewals. —Greet customers warmly and ascertain problem or reason for calling. —Handling the tech problem related to ADSL (line down , no browsing , flapping , router configuration‡.) —Cancel or upgrade accounts. —deal directly with customers either by telephone, electronically or face to face. —Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
Qualifications Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Retention Skills, Follow up Skills, active listener.
Gender Any
Car owner Any
Experience 1 - 2 Years.
Other Skills Investigation skills & first call resolution
Salary (L.E.) Negotiable
Comments Please send your updated CV and write Call Center in the subject,Candidate must be willing to work night shifts.
Job Contact Email hr@noor.net
Call Center Agent Jobs In Egypt And Career In Vacancies In Cairo 2015
