وظائف خدمة عملاء باالمجلس الثقافي البريطاني فى مصر
Customer Services Assistant For British Council
Customer Services Assistant Jobs In Egypt And Career In British Council Vacancies In Cairo 2015Employer British Council
Job Title Customer Services Assistant
Vacancy Deadline(mm/dd/yy) 7/8/2015
Languages Fluent English speaking and writing (level B2) English will be tested. Fluent Arabic speaking and writing
Languages Arabic, Excellent
English, Excellent
Country Egypt
City Cairo
Job Category Customer Service
Job Type Full Time
Job Level Junior
Description —Assisting in answering all types of first level enquiries relating to British Council activities in country. —Assisting with dealing with second level (specific) enquiries or referring them to the appropriate person within the office who can deal with them. —To register customers and to collect income received and transfer it accurately. —Use relevant systems to maintain records on the system & complete daily reconciliation —Deliver accurate and friendly registration services to Teaching Centre students and Examinations candidates to meet customer needs and to enable targets to be met —Attending to verification and stamping requests —Contacting Teaching Centre and Exams customers to notify them of term/registration/exam date/venues, drop out surveys, wait-listed students —Call Centre and Contacts database are maintained accurate and up-to-date —Ensure all materials and displays are always up to date and shelves are accurate appropriately classified, labelled, displayed and sign-posted in the Reception area.
Qualifications - University degree or equivalent - Two years of professional experience in dealing with customers face to face/ front line or Call centre. Experience with handling cash and currency-based transactions
Gender Any
Car owner Any
Experience 1 - 2 Years.
Other Skills Managing People. Communicating & Influencing. Planning & Organising. Analysing Data and Problems. Managing finance and resources. Using technology.
Salary (L.E.) 2000 – 4000
Comments Kindly note that the on-line application form is mandatory for applying which is available on the below link with detailed role profile on: http://bit.ly/1Ilkqea Deadline for submitting applications: 8July 2015
Job Contact Email http://bit.ly/1Ilkqea
