Direct Customer Service Executive Jobs In Egypt And Career In Misr Italia Group Vacancies In Cairo 2015
Employer Misr Italia Group
Job Title Direct Customer Service Executive
Country Egypt
City Cairo
Job Category Customer Service
Job Type Full Time
Job Level Junior
Main Purpose: Responsible for Interacting with customers to answer their inquiries promptly, efficiently and professionally. Providing required information; and to handle/resolve complaints, while maintaining customers’ satisfaction. Description: •Provide excellent customer service, achieve customers’ satisfaction, and strive towards exceeding customers’ expectations. •Handle customers’ complaints, record and submit the daily complaints/inquiries on CRM. Follow up on trouble tickets; maintaining service high quality standards. •Responsible for promoting events /promotions and giving enough info about it to the customers. •Coordinate with concerned departments with respect to any issues relevant to these areas so as to facilitate resolution of problems that can impact on customer perception of Misr Italia. •Responsible for customers’ modifications and Technical Issues. •Pay site visits and travel with customers. •Work directly with finance department to handle customers’ financial issues. •Support management initiatives such as collection of information related to customer feedback related to any promotion/marketing activity or surveys. •Participate in the cash collection process. •Submit monthly business reports.
Qualifications •Bachelors degree •Fluent English Language •Experience: 2 Year of experience in (Customer Service or Call Center)
Gender Any
Car owner Any
Education major Business Administration
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Comments Please mention the vacancy name in the e-mail subject. E-mails with no vacancy mentioned are ignored. C.Vs to be sent with a recent photo
Job Contact Email hr.misritaliagroup@gmail.com
Direct Customer Service Executive Jobs In Egypt And Career In Misr Italia Group Vacancies In Cairo 2015
Employer Misr Italia Group
Job Title Direct Customer Service Executive
Country Egypt
City Cairo
Job Category Customer Service
Job Type Full Time
Job Level Junior
Main Purpose: Responsible for Interacting with customers to answer their inquiries promptly, efficiently and professionally. Providing required information; and to handle/resolve complaints, while maintaining customers’ satisfaction. Description: •Provide excellent customer service, achieve customers’ satisfaction, and strive towards exceeding customers’ expectations. •Handle customers’ complaints, record and submit the daily complaints/inquiries on CRM. Follow up on trouble tickets; maintaining service high quality standards. •Responsible for promoting events /promotions and giving enough info about it to the customers. •Coordinate with concerned departments with respect to any issues relevant to these areas so as to facilitate resolution of problems that can impact on customer perception of Misr Italia. •Responsible for customers’ modifications and Technical Issues. •Pay site visits and travel with customers. •Work directly with finance department to handle customers’ financial issues. •Support management initiatives such as collection of information related to customer feedback related to any promotion/marketing activity or surveys. •Participate in the cash collection process. •Submit monthly business reports.
Qualifications •Bachelors degree •Fluent English Language •Experience: 2 Year of experience in (Customer Service or Call Center)
Gender Any
Car owner Any
Education major Business Administration
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Comments Please mention the vacancy name in the e-mail subject. E-mails with no vacancy mentioned are ignored. C.Vs to be sent with a recent photo
Job Contact Email hr.misritaliagroup@gmail.com
Direct Customer Service Executive Jobs In Egypt And Career In Misr Italia Group Vacancies In Cairo 2015
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