Bilingual Call Center Trainer Jobs In Egypt And Career In Stream International Egypt Vacancies In Cairo 2016
Employer Stream International Egypt
Job Title Bilingual Call Center Trainer
Vacancy Deadline(mm/dd/yy) 12/31/2016
Languages French English
Languages French, Excellent
English, Excellent
Country Egypt
City Cairo
Job Category Customer Service, Sales
Job Type Full Time
Job Level Training
Acquire and maintain certification in Stream’/Convergys’ Associate Trainer Certification Program. Will present existing training materials through lecture, hands on demonstrations, and supporting activities for technical, customer service and sales accounts. Will assist with the training of other classes as required. Will work under the supervision and direction of a qualified Team Leader, Class; both, in turn, are under the supervision of the local Training Manager. Will assist as a SME (Subject Matter Expert) in the preparation of new materials for NPI or updates to existing training material. Recommend curriculum modifications or enhancements to training management through their Educational Supervisor based on their close proximity to the day to day activities of the Support Professional. Partner with their Educational Supervisor to evaluate the effectiveness of new hire and ongoing training. Assess student performance in the class. Coach, deliver feedback and monitor student progress toward performance standards. Deliver performance information to Training & Operation Manager of the employee both during and at completion of new hire, recursive and new product training. Stay current on internal work processes, policies and procedures. Participate in both Stream/Convergys and client Trainer sessions as required. Maintain knowledge on changes to client products, services, polices & procedures.
Qualifications Fluent English & French B2+ level is a must. Experience in Canadian Account is an asset. Successful completion of a TTT program (preferred external certification) Understanding of adult learning theory, including blended learning techniques, delivery mechanisms, measurement of results and follow-up individual coaching Experience in a offshore call accounts not less than 2 years at least one year doing training activities Excellent command of Microsoft Word, Excel, PowerPoint, and Outlook Understanding of all software applications, processes and policies used by Customer Service Understanding of policies and requirements of Business Process Outsourcing Strong communication and presentation skills Skill in providing an exceptional customer experience. Must demonstrate meeting or exceeding all KPIs for their current role Knowledge of contact services industry and best practices. Equivalent education or experience may be substituted for any of the above.
Gender Any
Car owner no
Experience 1 - 2 Years.
Salary (L.E.) 4000 - 6000
Job Contact Email Nancy.Fahmy@Convergys.com
Bilingual Call Center Trainer Jobs In Egypt And Career In Stream International Egypt Vacancies In Cairo 2016
Employer Stream International Egypt
Job Title Bilingual Call Center Trainer
Vacancy Deadline(mm/dd/yy) 12/31/2016
Languages French English
Languages French, Excellent
English, Excellent
Country Egypt
City Cairo
Job Category Customer Service, Sales
Job Type Full Time
Job Level Training
Acquire and maintain certification in Stream’/Convergys’ Associate Trainer Certification Program. Will present existing training materials through lecture, hands on demonstrations, and supporting activities for technical, customer service and sales accounts. Will assist with the training of other classes as required. Will work under the supervision and direction of a qualified Team Leader, Class; both, in turn, are under the supervision of the local Training Manager. Will assist as a SME (Subject Matter Expert) in the preparation of new materials for NPI or updates to existing training material. Recommend curriculum modifications or enhancements to training management through their Educational Supervisor based on their close proximity to the day to day activities of the Support Professional. Partner with their Educational Supervisor to evaluate the effectiveness of new hire and ongoing training. Assess student performance in the class. Coach, deliver feedback and monitor student progress toward performance standards. Deliver performance information to Training & Operation Manager of the employee both during and at completion of new hire, recursive and new product training. Stay current on internal work processes, policies and procedures. Participate in both Stream/Convergys and client Trainer sessions as required. Maintain knowledge on changes to client products, services, polices & procedures.
Qualifications Fluent English & French B2+ level is a must. Experience in Canadian Account is an asset. Successful completion of a TTT program (preferred external certification) Understanding of adult learning theory, including blended learning techniques, delivery mechanisms, measurement of results and follow-up individual coaching Experience in a offshore call accounts not less than 2 years at least one year doing training activities Excellent command of Microsoft Word, Excel, PowerPoint, and Outlook Understanding of all software applications, processes and policies used by Customer Service Understanding of policies and requirements of Business Process Outsourcing Strong communication and presentation skills Skill in providing an exceptional customer experience. Must demonstrate meeting or exceeding all KPIs for their current role Knowledge of contact services industry and best practices. Equivalent education or experience may be substituted for any of the above.
Gender Any
Car owner no
Experience 1 - 2 Years.
Salary (L.E.) 4000 - 6000
Job Contact Email Nancy.Fahmy@Convergys.com
Bilingual Call Center Trainer Jobs In Egypt And Career In Stream International Egypt Vacancies In Cairo 2016
