Job Title Customer Service Representative
Languages Good English speaking and writing
Languages English, Good
Country Egypt
City Cairo
Job Category Call Center, Customer Service
Job Type Full Time
Job Level Junior
Description 1. Answer phones and respond to customer requests. 2. Complete customer Data on the CRM system and log customer request 3. Provide customers with service information, dispatch the CRM cases based on the case flow using the CRM system . 4. Follow up with Technical Teams to resolve cases 5. Escalate delayed cases and record customer complains 6. Transfer customer calls to appropriate Tech staff. 7. Identify, research, and resolve customer issues using the computer system. 8. Follow-up on customer inquires not immediately resolved. 9. Complete call logs and reports. 10. Recognize, document and alert the supervisor of trends in customer calls. 11. Recommend process improvements. Other duties as assigned
Qualifications • Excellent knowledge on using outlook , Excel, word, ICDL is preferred • University Degree • Good English speaking & Writing. • Good communication and problem-solving skills • Customer Handling skills • a strong customer focus and an ability to work well in teams; • an excellent telephone manner • Ability to work during shifts
Gender Male
Car owner Any
Experience 0 - New Graduate Years.
Salary (L.E.) Negotiable
Comments Please mentioned the Job Title in the subject
Job Contact Email careers@summit-mea.com
