Employer BDO Esnad
Job Title Call Center Account Manager
Vacancy Deadline(mm/dd/yy) 9/28/2017
Languages English, Excellent
Country Egypt
City Cairo
Job Category Call Center
Job Type Full Time
Job Level Managerial
Description Developing objectives for the call centers day-to-day activities
Conducting effective resource planning to maximize the productivity of resources (people, technology etc.)
Assume responsibility of budgeting and tracking expenses
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve ordering, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management
Qualifications Proven experience as call center manager or similar position Experience in customer service is required Knowledge of performance evaluation and customer service metrics Outstanding communication and interpersonal skills Excellent organizational and leadership skills with a problem-solving ability Positive and patient
Gender Any
Car owner Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Email calibers@bdoesnad.com
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