Job Title Senior IT Support
Vacancy Deadline(mm/dd/yy) 9/15/2018
Languages English, Excellent
Country Egypt
City Cairo
Job Category Aviation, Information Technology
Job Type Full Time
Job Level Senior
Description - Install and configure computer hardware operating systems and applications;
- Monitor and maintain computer systems and networks;
- Train necessary end-users on new hardware and software products;
- Install and service client security systems;
- Perform technology research to stay current with system information, changes and updates;
- Troubleshoot system and network problems, including diagnosing and resolving technical hardware and software issues involving internet connectivity, Cameras, Access Directory, DNS, CUCM, Cisco Routers and Switches, analytic configuration and repair, camera connectivity, software issues and more;
- Place service and support calls with vendors and coordinate repairs as needed;
- Internal and external client support ticket response in person and via phone and email
- Add, adjust, and remove employee emails.
- Replace hardware parts as required;
- Monitor and organize equipment inventory.
- Track and maintain proper inventory levels of equipment, tools, and supplies
- Provide timely, effective support, technical assistance to end users;
- Research, test, and recommend new hardware and software products to meet business needs
- Perform technology research to stay current with system information, changes, and updates .
- Perform other duties as deemed necessary by the Chairman.
Qualifications Bachelors Degree in IT or equivalent required. Advanced CCNA degree/certifications preferred. Broad and working knowledge of technical expertise required. Technical expertise is demonstrated through problem solving, applying technical knowledge, and product and service management. Must be able to use tools and equipment required. Knowledge on how to operate, modify, troubleshoot: - Cisco Routers, Firewall and Switches - Access Directory - Windows File Server - Cisco Unified Call Manager - Office 365
Gender Any
Car owner Any
Education major Information Technology
Experience 3 - 5 Years.
Compensations Very Competitive Benefits Package
Salary (L.E.) Negotiable
Job Contact Email mona.maurice@aphroditeholding.com
.png)
